Console not staying on

Discus and support Console not staying on in XBoX on Consoles to solve the problem; we just purchased a new cord and power bank from Microsoft for our Xbox one (original Xbox one). It was dead before with the old cord but worked with... Discussion in 'XBoX on Consoles' started by WobblyCrawdad64, Dec 17, 2017.

  1. WobblyCrawdad64
    WobblyCrawdad64 Guest

    Console not staying on


    we just purchased a new cord and power bank from Microsoft for our Xbox one (original Xbox one). It was dead before with the old cord but worked with my parents cord. With this new cord and power bank, the light on it goes white than orange. The power on
    the console stays in for a few seconds and then shuts off. Did we get a bad cord or is it something else?

    :)
     
    WobblyCrawdad64, Dec 17, 2017
    #1
  2. A2HL33
    A2HL33 Guest
    xbox one problem

    new thing my power bank isnt the problem whats wrong with my console? its not turning on or staying on?
     
    A2HL33, Dec 17, 2017
    #2
  3. R3D DRA6ON
    R3D DRA6ON Guest
    Power Brick Not Staying On

    I go to turn on my Xbox this afternoon and it won't turn on. I checked everything about the box, and it doesn't seem to have anything wrong with it. I look at the power supply and the light is off. I unplug it from the console and wall, then I wait as
    the troubleshooting guide suggests. I plug it into the wall and I get an orange light. I then plug in the console and the light goes off immediately. I try the steps again, but I reverse the last bit and plug the console in first then the wall, and the
    light stays on for a short bit, and then dies.

    I've gone through to try and order a replacement and for some reason Microsoft is rejecting the new card I got. I click on the link that says if you don't have internet click here hoping that I could get a support line. It then links me to post on Twitter
    or here in the forums... How is that useful for those without internet??? I'd like to order a replacement part to what is sadly a faulty product. Especially when the power brick does nothing but manage the power consumption for the box...

    After all that I just would like a number to call to talk to a person instead of getting road blocked by every crappy part of this website.
     
    R3D DRA6ON, Dec 17, 2017
    #3
  4. PalmettoBling Win User

    Console wont turn on and stay on

    I would recommend
    checking the solution here,     and see if that helps. There should be a light on the power supply. Can you see what color that is while it's going through its steps? That can help us identify if it's a power supply issue or a console issue.
  5. THANOS OPRESSOR Win User

    Console wont turn on and stay on

  6. HyruleBalverine Win User

    The console stays on for a second and then turns off

    According to the
    Support Page     your power supply may need to be changed:

    Flashing orange, solid red, or no light: Your power supply may need to be replaced. Try the following solutions:

    1. Try plugging your console’s power supply into a different electrical outlet. Do not use a surge protector.
    2. If the power supply light is solid red or flashing orange, unplug the power supply and let it cool for 30 minutes. Then, plug the power supply back into the outlet.
    If your power supply light is still flashing orange, solid red, or unlit, your power supply needs to be replaced. You can
    Order a replacement Xbox 360 power supply from our Xbox Online Service Center. Console registration is required to replace the power supply under warranty (the power supply warranty
    is the same as your console warranty).
  7. PalmettoBling Win User

    Games staying on One S console

    The game will continue to show up in your recently played as that's the design of the system. When you have a disc for Xbox One and want to play a game, it'll actually install the game to your hard drive, but uses the disc to authenticate "purchase" or
    "ownership" of the game. So even when you remove the disc, the instillation will remain on your hard drive.

    Is that what you're referring to as staying on your console? It would not be any indication of anything being wrong.
  8. Mister Quimby Win User

    360 console will not stay powered off?

    Hey there MouseyLoki0041!

    Sorry to hear about the power issue. Is your console plugged into the wall outlet or plugged into a surge protector? If you have your console plugged into a surge protector, I recommend trying to plug it directly into the wall outlet.
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Console not staying on

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