Console failing to recognize xbox live membership

Discus and support Console failing to recognize xbox live membership in XBoX on Consoles to solve the problem; Ok so my Xbox live membership expired about 3 days ago today i got on my xbox and on the dashboard i saw a 1 year for 40dlls promotion so i clicked on... Discussion in 'XBoX on Consoles' started by ChaoZ0928, Jan 28, 2018.

  1. ChaoZ0928
    ChaoZ0928 Guest

    Console failing to recognize xbox live membership


    Ok so my Xbox live membership expired about 3 days ago today i got on my xbox and on the dashboard i saw a 1 year for 40dlls promotion so i clicked on it entered credit card info double checked everything and bought it. I got the confirmation email and in
    the membership section on my xbox it says i have Xbox Live also in subscribtions in the xbox settings it says i have xbox live i tried getting on gta online but it says i need xbox live to play at first i calmly searched online and found that it takes a while
    for my profile to update so i waited... for 4 hours i tried again and same thing, read some more and cleared the system cache, re-downloaded my profile and tried again SAME THING i checked the billing report everything seems fine the order says Completed its
    been 11 hours and still SAME THING i am now not so calmly asking for help from you the community and i will be contacting xbox support tomorrow morning, but please any sugestion is welcome

    :)
     
    ChaoZ0928, Jan 28, 2018
    #1
  2. xbabycakesx187
    xbabycakesx187 Guest
    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    "My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member."

    I have xbox Live Gold Membership I pay for yearly...but I still don't think my Xbox live Rewards recognizes it???

    Thanks
     
    xbabycakesx187, Jan 28, 2018
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Issue with gold/xbox rewards

    Hello Bankai Ichigo X,

    Promotional subscriptions are not eligible for Rewards, as stated in our FAQ:

    —My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
     
    XBLRewards8, Jan 28, 2018
    #3
  4. Internet Expert
    Internet Expert Guest

    Console failing to recognize xbox live membership

    Unplug your Xbox from power, as well as your internet modem/router. Keep it unplugged for about 15-30 minutes. Plug it all back in, and see if helps anything!
     
    Internet Expert, Jan 29, 2018
    #4
  5. Internet Expert Win User

    Console failing to recognize xbox live membership

    Unplug your Xbox from power, as well as your internet modem/router. Keep it unplugged for about 15-30 minutes. Plug it all back in, and see if helps anything!
  6. XBLRewards8 Win User

    Issue with gold/xbox rewards

    Hello Bankai Ichigo X,

    Promotional subscriptions are not eligible for Rewards, as stated in our FAQ:

    —My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  7. XBLRewards8 Win User

    Gems not received

    Hello Wisefr0g,

    After reviewing your account, your Gold subscription for the last three months was a promotional, discounted subscription. As mentioned in the FAQ, promotional subscriptions are not eligible for Rewards:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?



    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  8. Drakken Saer Win User

    Will remaining Live Gold Trial days be added to a new gold subscription and can I get Reward points with a trial?

    Hi there Bl4chSh33p,

    As per the Xbox Live Rewards FAQ, trial memberships may not be eligible for Xbox Live Rewards. See here: "Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership,
    we may not be able to recognize you as an Xbox Live Rewards Gold member."

    Purchasing an Xbox Live subscription while on a trial SHOULD add the remaining days of the trial to your subscription. I'm not 100% certain on that though.
  9. XBLRewards8 Win User

    Error in gold status

    Hello DannyWC,

    We see that you are not receiving Gold Status this month due to your subscription being a promotional Gold subscription for 1 month. Promotional subscriptions are not eligible for Rewards, so your free 1 month is not eligible. From our FAQ:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
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Console failing to recognize xbox live membership

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