console can't connect to internet

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

We may need to perform troubleshooting steps such as extended powercycle and resetting the network hardware by following the steps below:

" 1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state."

You can also check this link for your reference: https://support.xbox.com/en-US/help/Hardware-Ne...

Hey Sadike! Just to be clear then, your console at home does not have an internet connection, correct? If so, then that would be the reason for the discrepancy, as without an internet connection, your console can't update your account's stats on Xbox.com.
Next time you can connect to the internet with your console and sign into LIVE, those stats should be updated.

Internet Error: Your console is connected to the Internet but can't contact Xbox LIVE

Just did another test after restarting network.

Internet Error

Your console is connected to the Internet but can't contact Xbox LIVE. thats all i get i tried those things

also it say in the pop-up " your console is connected to the internet but can't contact Xbox live"