Console boots without working network into wired mode

Discus and support Console boots without working network into wired mode in XBoX on Consoles to solve the problem; The problem above happens only when you have the storage expansion pack or external usb drive plugged in. So I start my Xbox after power off and it's... Discussion in 'XBoX on Consoles' started by Trevor Getty, Sep 21, 2023.

  1. Trevor Getty
    Trevor Getty Guest

    Console boots without working network into wired mode


    The problem above happens only when you have the storage expansion pack or external usb drive plugged in.

    So I start my Xbox after power off and it's fine, but if i restart it or let it shutdown and power on it will always come back with networking mode in wired instead of wireless and be offline. No attempt will make the network work in this session.

    It happens every time on my console and unfortunately if you have the power save option set to sleep mode to support remote play you are stuck as any restart gets you back to no connectivity.

    It is very easily reproduced and If I unplug the expansion drive the problem disappears.

    If I turn power mode to shutdown and select restart now it will come up ok after restart but this mode cannot be used by remote play.

    I hope this helps as you can workaround the issue if you don't use remote play by making sure power option is to turn console completely off and then shutdown and restaet work as they should.

    . But if you like me want to use remote features and have an expansion and usb drive then we are stuffed, as soon as the console sleeps or is restarted then you loose networking.

    I have followed and performed a full factory reset which took ages to reinstall afterwards but it did not change the behaviour from that above.

    Is there any way to solve this issue for remote play so I can go away on holiday and still connect.

    .thanks Trevor

    :)
     
    Trevor Getty, Sep 21, 2023
    #1
  2. Tomm_A Win User

    Console boots without working network into wired mode

    Hello Trevor Getty,



    Greetings!



    Thank you for posting in Microsoft Community.



    Based on the description, when setting your device for remote play and connected with the storage expansion pack, the console will change to offline mode after restarting. Let us check and see on what we can do to help resolve your concern in a timely manner.

    We would like to ask few questions to help us isolate the issue further.

    1. When you set up your Storage Expansion card the first time, were you been asked if you plan to use the card primarily with that specific console or intend to use the card with multiple console?

    • Choosing to use the card primarily on a specific console enables the card to check for updates automatically.
    • Choosing to use the card on multiple consoles disables the card’s ability to automatically update your games and apps. However, you can still manually update the games from My games & apps.
    2. What troubleshooting steps have you tried so far to help resolve the issue?

    3. Have you tried connecting your Xbox console through wired connection to see if the same situation will occur?



    Here's a few things to try:

    1. Hard reset the Xbox by holding down the power button on the front of the Xbox for 15 seconds. After the 15 seconds let go of the power button then restart the Xbox.

    2. Power cycle your network by unplugging the power to the modem & router for about 60 seconds. Then plug your router back in and try your game again.

    Go to Settings > Network Settings > Advanced Settings > Alternate MAC Address > Clear > let the Xbox Restart


    We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



    Sincerely,

  3. Tomm_A Win User

    Console boots without working network into wired mode

    Hello Trevor Getty,



    We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).



    Thank you for your understanding.



    Respectfully,

  4. II McIntyre II Win User

    250GB 360S - Extremely slow startup - grey screen

    I just had this too. I have 2 xbox slims and one worked and one didn't. I rebooted my router and still had 1 slow boot xbox and the other booted just fine.

    Once it finally booted I looked at the network connection and on the one with the slow boot had an "Alternate MAC Address" and the one that worked had "Not set" for alternate MAC address.

    So on my slow boot system, I did this:

    in System Settings-->, Network Settings-->, Wired Network (I have a wired connection)-->, Configure Network-->, Additional Settings tab-->, 2nd box down-->, I changed Alternate MAC Address to "Not Set"

    Works perfectly now. So the slim must be looking for the network before it boots. With that MAC Address set wrong it was taking a long time to get to the network. And sometime it wouldn't even connect to Live.

    I remember a few weeks ago I connected to a hotel wired connection and was futzing around with the network settings. I got on the hotel network, but I guess I forgot to reset the network settings. Lesson learned. Hope this helps someone else out there.
  5. JT Kimbell [MSFT] Win User

    TV app auto launches on 1 of 2 consoles.

    Booting to TV only works if the console is in Instant On mode (as opposed to low power mode). Is it possible that's the issue?
  6. LordCthuhlu117 Win User

    Installation stopped

    I've encountered the same issue, try disconnecting your network then power cycle the console. When you turn the console back on try using a wired connection for the first boot.
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Console boots without working network into wired mode

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