Considering a Series 2 Elite Controller despite known issues. What happens if a warranty...

Discus and support Considering a Series 2 Elite Controller despite known issues. What happens if a warranty... in XBoX on Consoles to solve the problem; Title pretty much says it all. I’ve bought two of the Series 1 Elite Controllers over time, and both went on to develop stick drift issues. From... Discussion in 'XBoX on Consoles' started by That’sLike-YourOpinionMan, Mar 20, 2020.

  1. That’sLike-YourOpinionMan
    That’sLike-YourOpinionMan Guest

    Considering a Series 2 Elite Controller despite known issues. What happens if a warranty...


    Title pretty much says it all. I’ve bought two of the Series 1 Elite Controllers over time, and both went on to develop stick drift issues. From reading I’ve done, this issue was not fixed on the Series 2.

    If I get one of the new ones, and I do end up needing to warranty the thing within the 12 month period, does the warranty replacement come with its own new 12 month warranty if I again land in the unfortunate situation of 2 failed controllers? Or is it 12
    months from the date of purchase of the original controller, regardless of warranty issues?

    Saw some older posts from before the newer controller policy alluding to having already used up their warranty, making it sound like mechanical/design issues are still only covered once. Series 2 Elite seems like the best of the customizable controllers
    out there, but I don’t want to pay $180 to basically rent a controller for a year.

    :)
     
    That’sLike-YourOpinionMan, Mar 20, 2020
    #1
  2. Kirill Krasin Win User

    Considering a Series 2 Elite Controller despite known issues. What happens if a warranty replacement also malfunctions?

    It must count 12 month from date when you get new (replacement one) controller.

    But to be sure, i'm think you need to check warranty card.
  3. KarimAndSonz Win User

    Considering a Series 2 Elite Controller despite known issues. What happens if a warranty replacement also malfunctions?

    I had the elite 1 was worth every penny and returning it on warranty was easy
  4. SpiralOut46and2 Win User

    Considering a Series 2 Elite Controller despite known issues. What happens if a warranty replacement also malfunctions?

    There have definitely been some known issues posted in the forums about the Elite Series 2 controller. If you do get a replacement for any reason, there should be a limited warranty on this as well but definitely check the fine print when you purchase
    one to be sure and to check the time length of the warranties.
  5. Viper7Gamer Win User

    Considering a Series 2 Elite Controller despite known issues. What happens if a warranty replacement also malfunctions?

    Pretty sure the warranty would be 12 months from when you get the replacement one.
  6. Loacker Christoph Win User

    Why is customer friendliness so bad when it comes to warranty cases?

    lmgtfy:

    https://www.pcgamer.com/how-to-fix-xbox-elite-series-2-bumper/
    "The notorious Xbox Elite controller bumpers can and do fail..."

    https://www.theverge.com/2020/10/15...-controller-series-2-hardware-issues-warranty

    "...The Verge has received reports of the face buttons getting stuck, or the Elite 2 not registering button presses."

    here we go

    https://answers.microsoft.com/en-us/xbox/forum/all/elite-series-2-bumper-repair/387f68c4-16f7-432a-9518-1c1ae04d3a3f

    I     tried to fill out repair order, but, as mentioned above, those are the only options i got.

    Bumper IS a known issue, as you can see.

    Btw., it doenst matter what caused 2 years warranty, it is in place and i'm in the right to use it.
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Considering a Series 2 Elite Controller despite known issues. What happens if a warranty...

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