Connecting xbox one controller issues

Hi there Robin,

Thanks for reply and update on the issue with connecting the Xbox One controller on PC. I recommend to try the following article: Connect
and troubleshoot Bluetooth on your Xbox One Wireless Controller.

If the issue persists, try connecting the controller via USB to help update the controller on the PC.

Give this a try and let us know the results.

Is this happening on only one Xbox One, or both of them? as it could be an issue with the console losing connection to the controller as oppose to there being an issue with the controller.

Hello there,

We understand that your experiencing an issue concerning an issue with your Xbox One controller not being able to connect to your Windows PC.

Our recommendation, attempt to use our how to connect an Xbox One Wireless Controller to a Windows PC
to troubleshoot the use of your Xbox One controller.

Try this for us and let us know if this works.

Best wishes!

Hi there,

Thanks for reaching out! I'm sorry to hear about the issue with the controller connecting to
PC.



I suggest that you try updating your Xbox One controller. To do this, kindly follow the steps provided on the links
below:

• How
  to update your Xbox One Controller on Windows 10
  
• Connect
  and troubleshoot Bluetooth on your Xbox One Wireless Controller
  
• Troubleshoot
  update issues with your Xbox One Controller
  

Try this out and let us know the results.

Is there a difference between the Bluetooth on the Elite and the one on the regular Xbox one controllers. My other controllers connect without an issue, but not the Elite.