Connecting my Microsoft Account to my EA Account

CaptainFoldOG · Jan 26, 2022

Hello,

Looking to play some EA PC games through Game Pass. I need to link my accounts but it doesn't seem too work. I have installed the EA app and logging in as well as on the Xbox app for PC. When I try to install an EA game I get this error "Something went wrong... To continue linking your EA Account, head back and start over."

Pretty vague an unhelpful message. Any ideas what I can do?

:)

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today

You'll need to reach out to EA support for assistance on this one. You can do that here help.ea.com

Mac_AC

The problem is that the EA account that is associated with my Xbox account is wrong. My Microsoft/Xbox account was the one that was hacked years ago and they connected their EA account to my Xbox account. EA won’t let me disconnect my Xbox account from that account because I don’t have that account’s information. I can see on the Game Pass app that there is some EA account linked to my Xbox account, but when I click “manage” it brings me to EA’s website. But, again, I cannot sign into this other person’s account to disconnect my Xbox account.

Its ridiculous. Someone should be able to fix this. I am going to have to start another “chat” with EA and they are going to tell me there’s nothing they can do since I don’t have access to that other EA account.

I appreciate your reply, this is just crazy.

variaproject

Hey Mac,

Not sure if you're still facing this problem but I just encountered the same exact thing and was able to revoke permissions to EA from my Microsoft account (the MS account connected to my Gamepass subscription, of course). After doing this I was able to relink my EA account away from the illegitimate email address and launch EA games on my PC.

Go here: https://account.live.com/consent/Manage

Click Edit below EA, and click Revoke Permissions. Then open EA and try to link your xbox account again.

I Emerge I

A very long time ago with an ea it game it asked if i wanted to link my account ea account i said no ever since then i cant connect to the ea server i simply get "Log in failed, unable to connect to EA servers"

Benny Blades 00

Ok I have this problem too but I am pretty sure I did connect it to a different email account. EA's been around a while and I have had several accounts. For example I believe that my mass effect 2 is connected to a EA account but I can’t get it to tell
me what account it was attached to. Is there somewhere in the xbox or on my account I can find what EA accounts are associated with it?

Connecting my Microsoft Account to my EA Account