Connect the console to his Xbox app on Windows

TaurineCheese89 · Oct 21, 2018

My windows Xbox app doesn't find my Xbox One. I tried to restart it three times, no change, and same for my computer. I tried to restart Internet connexion too, this is exactly the same.

:)

TheOriginalHide · Oct 21, 2018

Lost Volume and Mic on console after connecting via Win10 App

Hi

I connected to my console via the windows 10 app and now I've lost access to the volume control on my console and can't connect a mic or headset through my controller.

I've disconnected and "forgotten" my console from the xbox app but I can't get my headset or volume control back on the console.

gds1972 · Oct 21, 2018

Xbox app

Hi

When I initially connected my Xbox One console to the Windows 10 app I found that I had to have the console switched on for the app to find it. Along with this you will also need to make sure you have allowed smartglass

connection in your console setting.

https://support.xbox.com/en-GB/games/troubleshooting/troubleshoot-xbox-app-game-streaming

M3tal Daz3 · Oct 21, 2018

Make sure to turn on your Xbox One and connect it to the same subnet as your Windows 10 PC. If it’s turned on and connected to the same network, you may need to specify the IP address of the Xbox One. You
can find the Xbox One’s IP address by going to Settings, selecting
Network > Network settings, and then selecting Advanced settings.

Open the Xbox app on your PC. In the navigation pane, select
Connection, enter the Xbox One IP address into the Xbox One not listed? Enter your console’s IP address box, and then select
Connect.

For more help:

https://support.xbox.com/en-NZ/games/troubleshooting/troubleshoot-xbox-app-game-streaming

XBF Lance J · Nov 5, 2018

Hey Xbox Gamer!

In order to get your console connected with your Xbox App again, we suggest you try performing a

Factory Reset while keeping your games and apps.

Press the Xbox button to open the guide.

Select Settings.

Select All Settings.

Select System.

Select Console info & updates.

Select Reset console.

Make sure you have your email and password as you will be asked to sign back into your account afterwards. Let us know if this helps!

XBF Lance J

Hey Xbox Gamer!

In order to get your console connected with your Xbox App again, we suggest you try performing a

Factory Reset while keeping your games and apps.

Press the Xbox button to open the guide.
Select Settings.
Select All Settings.
Select System.
Select Console info & updates.
Select Reset console.

Make sure you have your email and password as you will be asked to sign back into your account afterwards. Let us know if this helps!

M3tal Daz3

Make sure to turn on your Xbox One and connect it to the same subnet as your Windows 10 PC. If it’s turned on and connected to the same network, you may need to specify the IP address of the Xbox One. You
can find the Xbox One’s IP address by going to Settings, selecting
Network > Network settings, and then selecting Advanced settings.

Open the Xbox app on your PC. In the navigation pane, select
Connection, enter the Xbox One IP address into the Xbox One not listed? Enter your console’s IP address box, and then select
Connect.

For more help:

https://support.xbox.com/en-NZ/games/troubleshooting/troubleshoot-xbox-app-game-streaming

XBF Ezra G

Hi DarkAssasinJL01,

Thanks for your post! Check out this article on fixes for:
Xbox App Server Connectivity on Windows 10 is blocked. If you're attempting to use the Xbox App's ability
to connect to a console, be sure to allow connectivity on the Xbox One. To ensure your console's configured to connect to the Xbox app visit
Settings>Preferences>Xbox App connectivity there you may select whether the console can be connected to any device, devices with profiles signed in on the Xbox, and blocking connections overall.

I hope this information helps.

StuartATrueRed

Hi, make sure your xbox one setting is turned on to allow connection to the Xbox app, and double check that your console & Windows 10 computer are on the same network.

gds1972

Hi

When I initially connected my Xbox One console to the Windows 10 app I found that I had to have the console switched on for the app to find it. Along with this you will also need to make sure you have allowed smartglass

connection in your console setting.

https://support.xbox.com/en-GB/games/troubleshooting/troubleshoot-xbox-app-game-streaming

Connect the console to his Xbox app on Windows