Confusion about denied refund request, and how do I appeal a refund if I didn't get an email?

Hello Matthew Jokinen,



We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).



Thank you for your understanding.



Respectfully,

Hello Matthew Jokinen,



We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).



Thank you for your understanding.



Respectfully,

Hello Matthew Jokinen,

Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you have requested refund for the digital games and got denied. Let us check and see on what we can do to help address your concern in a timely manner.

Before we proceed any further, we would like to set your proper expectation that digital games refund is managed by our online Refund Team which can be contacted through submitting the form online. If you got denied with your refund request, it is possible that one of the eligible requirements are not met. You can also appeal by replying to email that you have received.

To check the refund eligibility requirement, you can check it below:

• Refunds are typically issued for requests made within 14 days of the purchase date for games in which you haven’t accumulated a significant amount of play time.
  
• For single-use items (like consumables and in-game currency), your request is likely eligible only if the consumable was not redeemed or used.
  
• There are often limits on the number and type of refunds allowed and the monetary compensation that we can provide to each purchaser in a given year.
  
• If you don’t have access to the account that made the purchase, you’ll need to contact your financial institution for a refund.
  
• We provide digital game product refunds as part of a consistent and reliable buying experience. However, if it appears refunds are being abused, we reserve the right to stop offering refunds except where legally required.
  

You may check the link below and sign in your account to check the status of your request and you can reply to the email for appeal.

• Request a refund for digital games | Xbox Support
  

We thank you for bringing this concern to us and glad that we are able to provide information related to your concern.



Sincerely,

If you have filled out a refund request and had an email denying the refund, you can appeal by replying to the email.

Hello ClayClamore,

Thank you for posting on the Xbox forums. We understand that you requested a refund and got an email stating the case was closed, and you are interested in learning more about your refund request. Typically, you will receive an
email with the decision for the refund. It should state in the email if the refund was approved or denied. Do you see any other emails in your junk or spam folder that may have the decision? If the refund was denied, we always recommend to respond to the email
with an appeal. Be sure to let us know the results ClayClamore!