Confused on Profile

Hi ITS POOKY BEAR. The profile image on the Rewards site is taken from your Xbox 360 profile. Currently, to change it, you would need to change it on your 360. Your email is taken from your billing information. To change your email, you can update it at
commerce.microsoft.com.

To change the email, you must have the password.

1) To change the password. try
account.live.com/.../reset

2) If you can't reset it, go to
http://account.live.com/acsr SAVE THE EMAILS SENT TO YOU

3) If that fails, contact Support (1-800-4MY-XBOX Option 2 in the US et Canada) and provide them with the Console ID number from Settings | System | Console Settings | System Info (it's on the 2nd line) and the reference number from
the email sent to you in Step 3, and submit a UE Request. Alternatively, you can go to http://support.xbox.com/en-US/contact-us?xr=footnav#0:6:1
and click on Request A Call which is quicker. If you are not in the US, replace the red US with your country code (e.g., CA for Canada).

Hi,

I'm gonna try to explain you how this all works.

First of, does she have a own e-mail address? You don't have to mention her address here, but if you know that email address you can recover it right here if you know some questions to answer.

- https://account.live.com/acsr

Thats an account i'm talking about. A 'Microsoft account'. Then you have a Gamertag You could call that a Xbox Profile thats attached to the Microsoft account.

If you still know the password, or you are you've succeeded the recovery process, you can download the profile to the xbox. On how to do that you can read that on this support page.

support.xbox.com/.../download-your-xbox-live-profile-to-another-360-console

All xbox profiles which are made on xbox.com are unable to get the 1 month trial Xbox Live Gold. The only way to get the Gold status is to create a new account on the xbox. But you need a new e-mail address for that with no profile attached.

Let us know how you are doing.

First, here's a little background, there are three email addresses in the Xbox system for every account.



1) The Microsoft Account, also known as the Windows Live ID, which is used to sign in at websites and download the profile to the Xbox. If that's wrong, you can keep using it until you have time to contact Xbox Support
support.xbox.com/contact-us for help with your account. You can change that at
account.live.com/summarypage.aspx by selecting Update Email Addresse



2) The alternate email addresse which is where password reset messages are sent. You can see that at
account.live.com/summarypage.aspx and change that by selecting Edit Security Info



3) The billing contact email addresse where billing statements are sent to. You can see and change that at
http://xbox.com/accounts by choosing Billing Contact Information



2 & 3 can be the same. Ideally, 1 should not be 2 or 3 but they often are.



Now, as I understand it, you need to reset the password for the #1 addresse, no?

Sorry to hear about your problem.



Try
this link: It shows how to find your Microsoft account and/or password.



Hopefully, it will help to solve your problem.