Conexión Xbox one [Xbox one connection]

JoannaPérez · Feb 14, 2020

Hola. Mi problema es que al jugar un juego de Xbox 360 en Xbox One, el Internet se desconecta. Todo va perfecto en mi Xbox one hasta que le pongo un juego de Xbox 360 y no me deja cargar el perfil dentro del juego. La consola me desconecta de Internet y
no puedo iniciar sesión. No puedo jugar a juegos de Xbox 360. Ayudadme por favor

[Translation-Hello. My problem is that when you play an Xbox 360 game on Xbox One, the Internet disconnects. Everything goes perfectly on my Xbox one until I put an Xbox 360 game on it and it won't let me load the profile within the game. The console
disconnects me from the Internet and I can't log in. I can't play Xbox 360 games. Help me please ]

:)

Sayann X

Hello, are you playing in a dematerialized version or are you using a 360 disc? The game you're trying is a retrocompatible game? Has it ever worked?

XBF Steven R

Hey there JoannaPérez,

Thanks for reaching out to the Forums for advice on how to hopefully get your console to let enable you to play these backwards compatible game titles. I can totally understand how consistently could be disheartening. I suggest trying a soft reset of the
console.

It's a reset of your console back to factory settings but one that does not uninstall any of your games or apps and is a really good troubleshooting step for most issues.

Follow the steps here on
How to reset your console to factory defaults on Xbox One and let us know how that helps with the issue

Hope this information was helpful.

Thanks for reading!

enockLI

Borra e instala tu perfil de nuevo tal vez estobsolucione tu problema o intenta iniciando otro juego de 360 no el mismo

Hiddar

Disculpen donde dice conexión a rojo,

Es conexión a red

[Mod Translation - Excuse me where it says connection to red,

It is network connection]

AnemicWhistle03

chekea si tu conexión a xbox live está correcta, si lo está, prueba a borrar caché

[Translation- Chekea If your connection to Xbox Live is correct, if it is, try deleting cache]

Conexión Xbox one [Xbox one connection]