Concern with Microsoft Movies & TV Rewards

deathdealer7888 · Dec 31, 2017

I am concerned that credit has not shown up for purchases regarding the Microsoft Movies & TV Rewards in MyMission. The section titled Must Watch requires purchasing specific titles and you get 3,000 credits when you spend $30 or more on those titles before
tax. I purchased three of those titles (Kong: Skull Island, Alien: Covenant, and Ghost in the Shell) on the 22nd of December. Your site states it takes up to 96 hours for progress to show, but the progress bar has not moved. I also purchased Logan, on the
27th of December. All of these titles are on the list of titles provided in the FAQs section of the website. The total amount I spent on all for titles, before tax, is over $30. Just a little concerned that I will not receive credits for this. If you can look
into this, I would greatly appreciate it.

:)

Puuchuu97 · Dec 31, 2017

Have not received credits for Movies & TV app

To Whom It May Concern,

I have not received my "Movie Marathon" or "TV Showmance" rewards on the Microsoft Movies & TV challenge for this month. Please help.

yukimoda · Dec 31, 2017

Microsoft Movies & TV Rewards

So, I purchased Atomic Blonde, Wonder Woman, and Valerian but none of these appear to be counting towards the Must Watch portion of the mission. I know they counted towards Movie Marathon so will they only count for one and not both? As far as I can tell
there wasn't anything that said purchases for these two parts of the mission wouldn't overlap and at any rate, its a bit weird they would register for Movie Marathon before Must watch since all three of those are new releases. Can someone explain why this
is happening?

XBLRewards8 · Jan 2, 2018

Hello deathdealer7888,

Please note that your purchase of Ghost In The Shell was only 7.99, so it would not have completed this offer by the 26th. However, after investigating your purchases, we can confirm that they did not properly progress the Must Watch offer. Apologies for
the inconvenience. We have directed your purchases to also progress this offer. You should see the offer complete shortly.

XBLRewards8

Hello deathdealer7888,

Please note that your purchase of Ghost In The Shell was only 7.99, so it would not have completed this offer by the 26th. However, after investigating your purchases, we can confirm that they did not properly progress the Must Watch offer. Apologies for
the inconvenience. We have directed your purchases to also progress this offer. You should see the offer complete shortly.

Darkhawk Ninja

Did you make the purchases from Microsoft Movies & TV? If not, then no points will be rewarded.

XBLRewards8

Hello yukimoda,

Apologies for the inconvenience. We found an issue with your bonus bundle purchases that we are currently investigating. In the meanwhile, we will adjust your Wonder Woman and Atomic Blonde purchases to go towards the Must Watch offer. However, Valerian
is not an eligible purchase for that offer, as it is not in the eligibility list in the FAQ. You should see the changes shortly.

Smwutches

Since that is not a Rewards program offer, Rewards support will not be able to assist. you would want to post on the TV/Movie forums for assistance. https://support.microsoft.com/en-us/help/3079308/movies-tv-support

XBLRewards8

Hello Redleg12,

From the FAQ for this offer:

When will I receive my Rewards?

Your Rewards Credits and MyVIP Gems will appear as pending within 96 hours of completion of each specific offer.

Since it has not been 96 hours, we have not yet received and fully processed these purchases. For example, we only recently received and processed your purchase of Happy, which is now progressing the offer.

Concern with Microsoft Movies & TV Rewards