Computer completely shuts down while playing fortnite

Discus and support Computer completely shuts down while playing fortnite in XBoX Games and Apps to solve the problem; Computer is crashing playing fortnite only after upgrade to windows 11. No other game so far has done this. ------------------ System Information... Discussion in 'XBoX Games and Apps' started by JR Vallejo, Apr 21, 2025.

  1. JR Vallejo
    JR Vallejo Guest

    Computer completely shuts down while playing fortnite


    Computer is crashing playing fortnite only after upgrade to windows 11.

    No other game so far has done this.

    ------------------
    System Information
    ------------------
    Time of this report: 4/21/2025, 00:05:17
    Machine name: DESKTOP-M9AP8RO
    Machine Id: {6CFD651E-8769-4633-929F-EED289BF1FA1}
    Operating System: Windows 11 Home 64-bit (10.0, Build 26100) (26100.ge_release.240331-1435)
    Language: English (Regional Setting: English)
    System Manufacturer: ASUS
    System Model: System Product Name
    BIOS: 1616 (type: UEFI)
    Processor: AMD Ryzen 9 7950X3D 16-Core Processor (32 CPUs), ~4.2GHz
    Memory: 65536MB RAM
    Available OS Memory: 64660MB RAM
    Page File: 29594MB used, 39161MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 12
    DX Setup Parameters: Not found
    User DPI Setting: 96 DPI (100 percent)
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    Miracast: Available, no HDCP
    Microsoft Graphics Hybrid: Supported
    DirectX Database Version: 1.6.8
    Auto Super Res Version: Unknown
    System Mux Support: Mux Support Inactive - Ok
    Mux Target GPU: dGPU
    Mux Incompatible List:
    DxDiag Version: 10.00.26100.3624 64bit Unicode

    :)
     
    JR Vallejo, Apr 21, 2025
    #1
  2. Hoskayra Win User

    Xbox one shuts down while playing Fortnite

    Hello, my name is Oskayra and I will be happy to help you.

    The ideal in this case would be to apply your warranty, although first it would be good to try the following:

    1. With the Xbox on, press the power button on the front of the console for 10 seconds until it turns off completely.

    2. Unplug the power cord from the console and wait 30 seconds.

    3. Reconnect the power cable to your console and turn it on normally.

    4. Check if the issue persists and if so, try resetting the console to its factory settings.

    To reset your console to its factory settings you must do the following:

    Go to Settings > System > Console Info > Reset Console > Reset and Keep Games and Apps.

    This way your console will be reconfigured and you will have to add your account again. No games or apps will be deleted, nor will you lose game progress as they are saved to the Xbox Cloud.

    5. If the same happens after all of the above, please apply the console warranty through the following website:

    https://account.microsoft.com/devices/

    In case your console does not appear, you need to register it (with the "Add Device" button on the top right corner) and then you need to click on "Information and Support" on your console and then select "Start Order", finally you should complete the information requested.

    If you want detailed information about the repair service system procedure, please click the following link

    https://support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

    I hope this information has been useful to you.
  3. Halkara Win User

    Xbox shuts off when I connect to the Internet.

    I'm having a similar issue when I try to connect to Wi-Fi. It doesn't shut down completely but restarts every time. it forces me to us my wired connection that my computer needs since it doesn't have a wireless adapter, and I like using my computer while
    playing xbox.
  4. {Parity} Win User

    Xbox Beta for PC doesn't install games and can't reinstall the app

    Try shutting the computer down completely for 30 seconds then start it back up and see if you can reinstall the app.
  5. {Parity} Win User

    не записывает звук dvr windows 10 [Does not record the sound of Windows 10 DVR]

    Try doing a cold boot on the computer by shutting it down completely for a couple of minutes then start it back up and see if that helps.
  6. Peparts45 Win User

    Xbox shuts down while playing

    I found a fix! Blow on the top vent of you xbox one for about 2 minutes, it worked for me.
Thema:

Computer completely shuts down while playing fortnite

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