compte xbox live piraté [Translation: xbox live hacked account]

ma demande de remboursement a été refusé alors que je ne bénéficie pas de la carte xbox live qui a été acheté je suis vraiment décu ....

Je ne trouve pas ca tres normal et j'ai demandé a paypal d'interdir a microsoft d'acceder a mon compte.

tres, tres décu .....

[Translation-my refund request has been refused while I do not benefit from the xbox live card that was bought I am really disappointed ....

I do not find it very normal and I asked paypal to forbid microsoft to access my account.

very, very disappointed .....]

Salut,

Désolé pour le piratage… Avez-vous déj changé vos accès pour éviter le même problème dans le futur ? Si c'est pas le cas, je vous convie le faire de suite > https://account.microsoft.com/security/

Pour la demande du remboursement c'est par ici >
https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

Bien vous

*** Automatic translation

Hello

Sorry for the hacking... Have you already changed your access to avoid the same problem in the future? If not, I invite you to do it right away - https://account.microsoft.com/security/For the request for refund it's here - https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

Regards

Hi there Garnierfabrice,

Thanks for reaching out here in Xbox Forums. I understand there is a question in regards to purchase and account compromised. I recommend to try the following article:

• “I think my account has been hacked”
• If you’d like to request a refund for a purchase, fill in the
  fields on the form and we’ll review your request promptly. Be sure to sign in to and submit your request from the account you used to make the purchase. You’ll need to provide the order number for each item. Order numbers can be found by signing in to your Microsoft
  account.

Give this a try and let us know the results.

merci j'ai changé les codes et fait la demande de remboursement

bien a vous

fabrice garnier

[Translation-thank you I changed the codes and made the refund request

good to you

fabrice garnier]

Hi Fellow gamer,



I'm sorry to hear about the issue with the purchases.Here is some additional information regarding the refund process.

In regards to requesting a refund you will need to do so online. Click here to learn
How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.


If you are needing further assistance with the purchase I would suggest to contact Live Support.


When you go to Contact Us,follow these steps to request a call:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.



Hope this helps.



Thanks,

Brad