Comprei um cartao presente no valor de 50 reais para pagar game pass mas perdi 40 reais e...

Hi Yuri,

Thanks for reaching out. We see you have an issue with currency. We recommend to request a call from support. They will be able to see what is going on with the currency.

When you go to Contact Us, follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.

Brad

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OBS:COMPREI UM CARTAO DE 50 REAIS DE CREDITO PARA COMPRAR NA LIVE E PAGUEI APENAS 45 REIAS

Consegui entrar no histórico de compras, vejo minhas compras que foram efetuadas, eu usei um vale presente de 50 reais na conta, e com esse dinheiro comprei o jogo, está aqui, e agora?

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[Mod Translation - I managed to enter the purchase history, I see my purchases that were made, I used a gift voucher of 50 reais in the account, and with that money bought the game, is here, and now?]

Olá, Tentei fazer esses metodos mas nenhum deles funcionaram, e a propósito, acabei de receber uma fatura de 40 reais da conta que eu perdi, Se eu entrar em contato com a microsoft, eles me liberam a conta ?????????

[Mod Translation - Hello, I tried to do these methods but none of them worked, and by the way, I just received an invoice for 40 reais from the account I lost, If I contact microsoft, they will release my account ??????? ??]

Comprei o jogo grand theft v em 2015 pelo valor de pouco mais de $80,00 reais e o outro jogo need for speed most wanted nesse ano de 2015 também ,mas não se encontram na minha conta,eu não tenho compartilhamento com ninguém e no entanto os dois fogos não
estão lá e não sei como resgatá-los

[Translation-I bought the game Grand Theft v at 2015 for the value of just over $80.00 reais and the other game need for speed most wanted in that year 2015 also but not found in my account, I have no sharing with anyone and however the two fires
are not there and do not know C Omo Rescue them ]