Compre un Juego de Xbox 360 y me salio Rayado en el almacén donde lo compre No me lo cambiaron

Web translation:

I bought an Xbox 360 game and I got scratched in the store where I bought it They didn't change it

Good day

I would like to know what I can do, since yesterday I bought an original XBox 360 game I went to the store to change it because I needed internet connection had not even been uncovered and I was surprised that the game was scratched when in
the warehouse was uncovered to see that everything was complete and they didn't change it for the game I wanted to take.
Thank you very much for the contribution and collaboration.

Response:

Hi there,

I'm afraid that this will be a discussion you will have to take to the store from where you bought and returned the item.

It's not really something Xbox, Support or anybody else other then the store can assist with.

Si no te aceptan el cambio, devuélvelo, en el caso de España donde resido, por ley si no han pasado 15 dias, lo puedes hacer sin dar motivo alguno.

Saludos.

[Translation-If you are not accepted for the change, return it, in the case of Spain where I reside, by law if 15 days have passed, you can do it without giving any reason.

Best regards.]

Hello Kurosawa,

Thanks for the reply. As WPAK stated you will have to go through the point of purchase for the item. There is nothing we here at Microsoft can do about the sale, as the game is most likely published by third party. As there is no other option in this matter
I will go ahead and lock this thread. Get with who you purchased it for an exchange or refund.

Thanks,

Brad

Buenas.

Yo tengo el mismo problema con Red Dead Redemption. Lo compre el tienda de xbox porque estaba de oferta y me pasa lo que a todos. La descarga llega a 80% y automáticamente vuelve a 0% y así continuamente haciendo un bucle. He intentado de todo. Llevo días
buscando respuesta, haciendo todo lo que se dice en los foros y nada. Incluso hice un rollback de las actualizaciones de xbox 360 para volver a instalarlas y nada. El juego lo compre en la región de España, Mi cuenta Tiene asignada también región de España,
Mi consola tiene asignada la región de España y esta geográficamente situada en España. En definitiva ya no se que hacer.

Ayuda compre un codigo de 48 horas y me dice invalido donde lo puedo reclamar....!!!