Compra[Translation-Purchase]

Thanks for your answer, I appreciate your attention.

I uninstalled and reinstalled the game but it keep showing me the same message.

Hi Milani33,

Thanks for reaching out to the forums. We understand you have issue with a game. With that message, it usually means something is not installed correctly. We recommend to uninstall and reinstall the game again.

Thanks,

Brad

Hi Agustin,

Thanks for reaching out to the forums. We see you are having issues with currency. We recommend to request a call from support so they can assist you. This is a known issue and is being investigated currently. We are sorry for any inconvenience this
may cause.

When you go to Contact Us, follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

As there is nothing more the forums can do, I will be locking this thread.



Hope this helps.

Brad

Para Faturamento e Compra

Para problemas de cobrança e compra, entre em contato com o suporte no link:
[Translation - For billing and purchase issues, please contact support at:] https://support.microsoft.com/pt-br

Infelizmente não encontrei nada referente a minha compra.

_______________________________________________

{Translation - Unfortunately I found nothing pertaining to my purchase.}