Compra fallida Minecraft [Mod Translation - Failed Minecraft purchase]

Hey there CristinaPérez1,

Thanks for reaching out to the Forums for advice on how to deal with this issue. I can certainly see how this could be distressing. If the orders are not showing up in your order history, then it might bmean that the purchases were made from another account.
I suggest getting in contact with
customer support to see if they can locate the account on which these purchases were made.

When you get the time, get in contact with them and let us know if that helped.

Thanks!

Muchas gracias por su rápida respuesta, pero el problema es que en la cuenta no me aparece ningún pedido realizado y sin embargo el cargo si aparece hecho, y varias veces. Me gustaría saber como puedo anular la operación para que me devuelvan el dinero,
y realizar la compra con un medio de pago distinto. Muchas gracias

[Translation-Thank you very much for your quick response, but the problem is that on the account I do not see any orders placed and yet the charge if it appears done, and several times. I would like to know how I can cancel the transaction so that
I can have the money back, and make the purchase with a different means of payment. Thanks a lot ]

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently inquiring about how to request a refund for an item you purchased.

By signing into the account that you purchased this item on, Cristina, you can actually visit your

Order history, and there you should be able to see the option to request a refund for your item.

I recommend that you check out the article that covers
requesting a refund for an Xbox digital product, as this will give you additional alternatives and info on how to proceed with this.

I hope this is of some use to you.

Et c'est sur minecraft switch !

[Mod Translation - And it's on minecraft switch!]

Translation ---> Microsoft, watch youtube videos and check out people that are modding Minecraft.