Compra errada [Translation - Wrong purchase]

LukasPereira1 · Sep 27, 2018

Bom dia,

Eu comprei acidentalmente um produto na loja e gostaria de saber se o pedido pode ser cancelado

Código do pedido: 7860217834

Eu não tenho o xbox One então fica meio inviável pois esse produto é apenas para xbox One

at.,

--------------------------------------------

[Translation - Good morning

I accidentally bought a product in the store and would like to know if the request can be canceled order code: 7860217834

I don't have the Xbox One so it gets kind of unfeasible because this product is only for Xbox One

At.]

:)

MPer7s · Sep 27, 2018

Reembolso Pacote Fortnite

Comprei um pacote para o Battle Royale do Fortnite, porém realizei a compra pela conta errada. Gostaria de ser reembolsado se possível.

XBF Leonzo G · Sep 27, 2018

compra erronea -[Translation - Buy wrong]

Hello Raul,

Thank you for bringing this issue to our attention. There are two options when an Xbox user wants to request a refund. We recommend using an article entitled

Request an Xbox Digital Product or Subscription Refund in order to request a refund. The
Xbox Support Team is also able to investigate transactions placed on a Microsoft account. Be sure to let us know the results!

XBF Crystal P · Sep 27, 2018

Hi Lukas,

Thanks for reaching out! I'm sorry to hear about the current issue with your recent transaction on your account. Please

Contact Customer Support for more assistance with your recent transaction.

You can also visit this site for
Request an Xbox digital product or subscription refund.

Hope this helps.

XBF Crystal P

Hi Lukas,

Thanks for reaching out! I'm sorry to hear about the current issue with your recent transaction on your account. Please

Contact Customer Support for more assistance with your recent transaction.

You can also visit this site for
Request an Xbox digital product or subscription refund.

Hope this helps.

kardevil2

Pode estar logar conta errada amigo mais provável…

[Translation-

You may be logging in wrong account most likely friend …]

XBF Brad A

Hi Alisson,

Thanks for reaching out to the forums. We understand you have a issue with subscriptions. When you use an ultimate code, any time you have on other subscriptions,

converts to ultimate time. If you feel this is in error or wrong, you can request a call from support. They can assist you in looking over the subscriptions.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Brad

Milani33

Thanks for your answer, I appreciate your attention.

I uninstalled and reinstalled the game but it keep showing me the same message.

XBF Brad A

Hi Milani33,

Thanks for reaching out to the forums. We understand you have issue with a game. With that message, it usually means something is not installed correctly. We recommend to uninstall and reinstall the game again.

Thanks,

Brad

Compra errada [Translation - Wrong purchase]