COMPRA DO CARTÃO XBOX LIVE GOLD 12 MESES -[Translation - PURCHASE OF XBOX LIVE GOLD CARD 12...

Oi Lise, boa tarde, tudo bem?

Onde você adquiriu o código do xbox live gold (12 meses)? Se adquiriu em alguma loja, vá até o local de compra e informe o problema, eles vão trocar seu cartão (ou ativa-lo).

[Translation - Hi Lise, good afternoon, how are you?

Where did you get the xbox live gold code (12 months)? If you purchased at any store, go to the place of purchase and report the problem, they will exchange your card (or activate it).]

bom dia, inseri o código do catão dia 11/12/2019, porem aparece reembolso -149,00 pago com cartão MasterCard, mas não comprei com MasterCard e sim comprei cartão Live Gold 12 meses.

[Translation-good morning, I inserted the catão code on 11/12/2019, but refund appears -149.00 paid with MasterCard card, but did not buy with MasterCard but yes bought Live Gold card 12 months. ]

Hello consultoriaobizu,

Thank you for posting on the Xbox forums. We understand that you attempted to redeemed an Xbox Live Gold prepaid code but you received an error, and now the console is telling you that the prepaid code has already been redeemed. Does the

subscription appear active on any of your accounts? If you do not see an active subscription, we suggest reaching out to the
Xbox Support Team so they may investigate your accounts and the code. We will provide steps on how to contact the Xbox Support Team. Be sure to let us know the results!

How to contact the Xbox Support Team:

1. Click the support team link we provided
2. Select Billing & accounts in the category area
3. Select See other options
4. Select Can't redeem a code
5. Select Show contact options
6. Select Request a call from Support

E ai, SilvaHenrique, tudo bem?

Para você comprar a Xbox Live Gold por boleto, você vai precisar comprar um cartão pré pago da Microsoft.

Estes cartões você encontra em diversas lojas pelo Brasil inteiro, inclusive pela Internet também, aonde eles podem te enviar o cartão ou apenas o código pela Internet.

Você pode comprar um cartão pré pago de 3 meses, 6 meses ou de 12 meses.

Espero ter ajudado!

Bom jogo!

[Mod Translation:

Hey, Sylvain, all right?

For you to purchase Xbox Live Gold by Ticket, you will need to purchase a prepaid Microsoft card.

These cards you find in several stores throughout Brazil, including the Internet also, where they can send you the card or just the code over the Internet.

You can buy a pre-paid card of 3 months, 6 months or 12 months.

I hope I helped!

Good game!]

É um cartão de Giftcard ou Xbox Live Gold card?

[Translation - Is it a giftcard or Xbox Live Gold card? ]