Complicated Account issue

Breaking Reality · Jun 29, 2022

Hi! So a while ago I bought Minecraft JAVA edition on a fresh and new Microsoft account. I however rushed the process at the time and even though I thought I wrote down the password, I somehow lost it. The issue is, I filled it out with *mostly* random information just to have an account connected to this new bought Minecraft account because I didn't care too much about the Microsoft account. So filling out the recovery form is useless for me.

My concern is this.... I DID buy something linked to this account AND Microsoft. However I didn't buy it on the Microsoft store. Since Minecraft JAVA isn't on the Microsoft store, it doesn't count at a purchase I guess? But it should be an option that I could provide since Mojang is apart of Microsoft, even if they are separate sections (i hope) I'm only able to provide my location confidently in the form, that's it. I do however have a transaction ID for the purchasing of the Minecraft JAVA account. The request form is so limited, this has made the process very difficult. I'm able to provide the Paypal transaction ID and my location when I made the account to prove it's me. But that is all I can provide.

Is it unfortunate because I had the account for maybe a day. And lost it because I failed to provide a recovery option and didn't think about filling it out with accurate information. I do think a transition ID to prove I bought the account along with my location is enough and I pray Microsoft agrees, however it's impossible to contact Microsoft or mojang about the situation since the recovery form is the only thing they point to. If anyone could help me out with this situation it would be really great!

I've been trying to solve this issue on and off for the past few months hoping something changes with account recovery process, nothing has so far, and this is my last hope.

I even have a screenshot the account listed in my accounts section in the Minecraft launcher (meaning I logged in before) but Im unable to now (In Minecraft)

Thanks!

:)

Lucas Lauer

Hello, Breaking. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

I'm sorry the recovery form did not work for you. Do you remember the account email address? You just forgot the password?

If so, you can try to reset it by following the steps at:

https://support.microsoft.com/en-us/account-bil...

If you also forgot the Microsoft account email address, you can refer to:

https://support.microsoft.com/en-us/account-bil...

https://support.xbox.com/en-US/help/account-pro...

If the options above do not work, please let me know if you remember your account email address (please do not post it here) and if you setup any recovery method for the account, like other email address or a phone number.

I'll be waiting for your kind reply.

Dérek Augusto

I'm sorry. Really this issue of account recovery is extremely complicated

Theshadow21389

Genesis 1953

I have already tried this, as well as a complete reformat, this is issue is so persistent, that its the same issue on the phone app and xbox.com - so i think that its safe to assume thats its not the console itself, but thanks anyways.

{Parity}

Try performing a hard reset EXACTLY like this. Sometimes it will help.

Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart the console.

Nursemorph

Or the subscription was redeemed on the son's account.

Thank you for posting that...it is the easiest explanation for the issue yet my brain went looking for the complicated lol

Complicated Account issue