complaint of the service provided on a call to customer care

bosman505 · Feb 20, 2020

[Mod Removed - PII]

Closed Date: 2/19/2020 11:16:12 PM UTC

I spoke with [Mod Removed - See Guidelines] (supervisor) with Microsoft accounts and billing for xbox customer service center 1600 MTN time call end. The first individual I spoke with had accurate information,
but was adamant that she would be unable to assist me. I made the decision to be escalated to a supervisor in hopes of being able have more authority to work with me and hear the full situation of my issue. When [Mod Removed - See Guidelines] got
on the line he was immediately rude and curt. He didn't listen he constantly interrupted and that caused me to lose my cool a bit. Admittedly I literally shushed him. Sorry for that. But, he never heard my issue and never tried to help. He seemed irritated
that he even had to take the phone call. Additionally, when yo listen to the recorded phone call you will hear him complain about not being able to hear me while in the background I could hear laughter and conversations. My phone line was not the issue.
His lack of professionalism was the issue for his inability to hear me. I would make a call to a complaint department, but apparently, there isn't one to be found online. I will be doubling this effort with the Microsoft Legal department, as was recommended
to me via a secondary phone call back to the call center.

The issue was attempting to deal with was changing my billing date. This has been a problem for a few years now. I originally set up billing on the first, but for some reason the charge always happens mid month.. So this year I thought it
would be best to just not have money on the account and the charge would be declined and I could then call in and customer support would be forced to at least do something about the billing date. But, in doing this apparently that caused a past due amount
for a future oriented service...while that doesn't make sense, I was trying to go ahead and just pay for the service and move forward on [Mod Removed - See Guidelines]'s terms. He wouldn't listen and kept cutting
me off again.

That just about sums it all up. Please get back to me with a resolution.

Thanks.

:)

XBF Eladio M

Thank you for taking the time to post this on the Xbox Forums. We understand that you are seeking a way to change your billing date on your account for your services.

There can be several different factors that can come into play when attempting to adjust your billing date, as our service can provide for you a date of when you would be getting billed, but the transaction may not be completed by your financial institute
until a later date.

What I would recommend would settling your past due balance, and then
turn off the auto-renew on your subscription so you will not be billed in the future.

I would then encourage you to use the pre-paid Xbox subscription cards, as this would allow you to stay on top of when you wish to be billed for your subscription. Additionally, this also provides you with the ability to stack your subscription at your own
discretion.

I hope this is of some use to you and is able to clear up any confusion this ordeal may have caused.

Rockin-Yankee

Heres a scoop...little known fact: the office of the President of Comcast has a call center dedicated for higher level customer complaints. Its somewhere out of Chicago. Look it up online. This should be a high level complaint....if enough dissatisifed Comcast/XboxOneCustomers/Live
subscring customers were to call and demand they get on board with the five other service providers who provide this service. Even if it is at the end of the season...

...I already have. Who's with me?

Bishydoodah

I don't think thats the answer to my question.. I really want to make a formal complaint - it is terrible how the customer service team seem to be able to say what they want to whoever they want as there appears to be no chance of any repercussion due to
the lack of a customer care department.

I would really appreciate someone from Xbox coming on to provide me with that information.

ReedyAunt65260

I had various issues in Xbox and called to customer care support !! You Can also try
customer care .

Yezzmina

Many people here are Helix. I'm 99% sure Hassassinade is too. And oh hey, I dinged Level 2.

On Topic: Um yeah.... Tell us about your troubles stranger. Stay awhile and listen.

complaint of the service provided on a call to customer care