Como recuperar suscripción gold[Translation-How to recover gold subscription]

German AndreyHerrera N · May 21, 2020

Hola a todos, el mes de marzo compré la suscripción gold por 12 meses y la semana pasada la cancelé por error, y no se como activarla, si me pueden ayudar les agradecería mucho.

[translation-Hello everyone, the month of March I bought the gold subscription for 12 months and last week I canceled it by mistake, and I do not know how to activate it, if you can help me I would thank you very much.]

:)

SatanicoDrCadillac

Hola German!

La suscripcion que compraste fue un codigo de 12 meses o compraste los 12 meses en la store de la consola?

Si canjeaste un codigo de 25 caracteres de una gift card tu suscripcion seguira hasta que teminen tus 12 meses.

Si no aqui puedes renovar la suscripcion

https://support.xbox.com/help/subscriptions-billing/manage-subscriptions/turn-on-recurring-billing

[Translation-Hello German!

The subscription you purchased was a 12-month code or did you purchase the 12 months from the console store?

If you redeemed a 25-character code from a gift card, your subscription will continue until your 12 months are completed.

If not here you can renew your subscription

https://support.xbox.com/help/subscriptions-billing/manage-subscriptions/turn-on-recurring-billing]

XBF Brad A

Hello German,

Thanks for reaching out to the forums. Sorry to hear about your subscription. In this case you would need to request a call from support. They will be the only ones to assist you in the accidental cancelling of the subscription.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Brad

xXPINCHIMONOXx

Hola, como se puede cancelar una suscripción de gold de 1 mes que tiene renovación mensual?

[Translation: Hello, as you can cancel a subscription of gold from 1 month having monthly renewal?]

Daniel lopezlopez

Como puedo cancelar la suscripción a xbox live gold para obtener el reembolso de dinero.

[Translation - How can I unsubscribe from xbox live gold to get the money back?]

B

25ac016f-7728-4e8f-a

Para jugar online debes de tener una suscripción de Xbox Live Gold activa

[Translation - To play online you must have an active Xbox Live Gold subscription]

Como recuperar suscripción gold[Translation-How to recover gold subscription]