¿Como Poner una reclamación a Microsoft?[translation-How to put a claim to Microsoft?]

Melkort · May 10, 2020

Buenas tengo otra cuenta de Microsoft en la cual tengo pagado la subscripción Xbox live Gold y comprados bastantes juegos Online. por un problema durante la cuarentena, he perdido mi contraseña y la cuenta se ha bloqueado y pese a facilitar todos los datos
una y otra vez (DATOS CORRECTOS Y COMPROBADOS) Siempre me responde que los datos aportados son insuficientes, contactado el Soporte Técnico no solo no me dan solución alguna sino que de malos modos me cortan la llamada.

He contactado con la oficina de consumo de mi localidad y se me ha informado que aunque sea online los juegos adquiridos con dicha cuenta siguen siendo mios y que se debe habilitar por la compañía un medio para poder poner una reclamación directa y por
escrito ante ellos antes de poder solicitar el laudo de conciliación ante la oficina de consumo y proceder a denunciar los hechos. He estado buscando por la pagina de Microsoft y no encuentro ningún sitio donde poder enviar dicha reclamación formal ante la
compañía, ¿alguien puede decirme si existe ese apartado de contacto? y ¿como puedo localizarlo ?

Gracias

[Translation-Good I have another Microsoft account in which I have paid for the Xbox live Gold subscription and purchased quite a few online games. because of a problem during quarantine, I have lost my password and the account has been blocked and
despite providing all the data over and over again (CORRECT AND CHECKED DATA) I always answer that the data provided is insufficient, contacted Technical Support not only do not give me any solution but in bad ways I cut the call.

I have contacted the consumer office of my locality and I have been informed that although it is online the games purchased with this account are still mine and that a means must be enabled by the company to be able to put a direct and written complaint
before being able to request the conciliation award with the consumer office and proceed to report the facts. I have been searching the Microsoft website and I can't find anywhere to send such a formal claim to the company, can anyone tell me if that contact
section exists? And how can I locate him?

Thank you ]

:)

EDISSONGIRALDO HERNA

La semana pasasa mi hijo uso unos pavos para comprar un pase de batalla y este no se lo han dado y si le debitaron los pavos. Favor tener prsente y asignar el pase.

gracias y quedo atento a la respiesta

-[Translation - Last week my son used some turkeys to buy a battle pass and they haven't given it to him and if the turkeys were debited.
Please be present and assign the pass.

thank you and stay tuned for the answer]

Melkort

Obviamente esos datos que se me piden los tengo, los he facilitado e incluso así me dicen que son insuficientes, incluidos los datos de la tarjeta con la que pague mi subscripción Gold o dos antiguas contraseñas. Pero al parecer no es suficiente quizás
si les mando mi ADN me dejen recuperar mi cuenta

[Translation-Obviously that data I am asked for, I have provided it and even so they tell me that they are insufficient, including the card details with which I pay for my Gold subscription or two old passwords. But apparently it's not enough maybe
if I send them my DNA they let me get my account back. ]

XBF Brad A

Hi Melkort,

Thanks for reaching out to the forums. We understand you are having issues with an account, Unfortunately, the only way to recover an account is through the account recovery form. Even support will send you there. Also, when calling support, if you are unable
to "verify" the account they are unable to assist as they can't see anything on the account unless it is verified. Here is a guide to help with the recovery form.

The only way to recover an account is with the Account Recovery Form.
You have unlimited tries to complete it. Although you are only able to do it once or twice a day. Some important information to keep note:

Name and birthdate must match what is on the account.
Passwords you used in past--never leave blank always put something.
When asked if purchased anything say yes then Xbox and subscription.
This will ask for the gamer tag, console ID which on a Xbox one is under settings>system>console info>Xbox live device ID which starts with FD.
Anything dealing with email put N/A

Hope this helps.

Brad

marinacorbalan

Como borro mi familia y poner la de mis padres

[Translation]

As I delete my family and put my parents

XBF Steven R

Hey there TOMAPUPITA,

Thanks for reaching out to the Forums for advice on how to get this global ban dealt by Studio Wildcard. I can see how this could really be disheartening. but Microsoft has no pull with their code of conduct and enforcement of it. If you have a developer
ban, I would say it's best to get in contact directly with
their support.

When you get the chance, reach out there and let us know if that helped.

Thanks for reading!

¿Como Poner una reclamación a Microsoft?[translation-How to put a claim to Microsoft?]