Communication Suspension?

My xbox account will not allow us any type of communication. I was banned and released on Tuesday, the 18th at 4pm EST. I can play in multiplayer mode however I can not use a headset to talk or message to communicate. I have been to enforcement.xbox.com
and it shows no active suspensions. I also called on Saturday the 21st and spoke to three different people who were unable to help.

Can I please get an update on this and why this is happening? We have signed out and signed in. Logged off and everything else I can think of.

thank you

:)

 

Have no clue why I got a communication ban.

Communications bans are not just from voice communications but any form of communications

Here is a sample for the enforcement site about comm bans:

Communications Suspensions
Communication suspensions are imposed due to inappropriate conduct during communication activities on Xbox Live. This suspension blocks an account from accessing any communication features on Xbox Live, including text messages, voice messages, video communications,
Skype on Xbox One, in-game chat, and party chat. Communications suspensions are issued for a specified temporary duration, often of 1, 7, or 14 days.

 

Communication!!!!!!!!!!

I try to communicate but nobody ever talks lol.