Communication failure between Microsoft Store and EA store for Sims FreePlay ingame purchases

Thanks for responding to the last post saying I should contact EA. Since that thread is locked, I shall respond here. EA says it's not their problem and to contact Microsoft. What this shows is a huge lack of customer support as EA says it's a Windows
phone issue:

"Due to Microsoft's refund policy and the nature of the Windows Phone platform, we are unable to make cash refunds or in-game reimbursements. If you require a refund, please contact Windows Phone Support who can access your purchase history and start the refund
process for you."

And Microsoft says they won't refund as they already refunded once this year for this issue.

I agree the issue is with EA store. The Microsoft Store accepts the payment and passes the transaction off to EA store. The EA store throws errors and never produces the item purchased. This them puts the user in a bad state as well as the game. All
because of a breakdown between the two stores that started on July 15th and two companies that both say not their problem.

Solution seems to be either never ever do any ingame purchases on a windows phone with an EA game, Never purchase a windows phone, or never purchase an EA game. Not sure what's the best option as both companies are showing they don't care about the customer.

:)

 

Communication failure between Microsoft Store and EA store for Sims FreePlay ingame purchases

Hey, RMnotAvailable! Sorry to see these issues with getting in-game items! If you are getting the confirmation from us that the purchase was successful, then the content not propagating in Sims would be on EA's side. I suggest
reaching out to them again to get support for the content they provide in-game. If you need assistance with any other support issues, please post up a new detailed thread (like this one!) so that our community can work
on helping you out. Thanks for understanding!

 

Communication failure between Microsoft Store and EA store for Sims FreePlay ingame purchases

Steps to repro:

On a windows 10 phone with an xbox account, download the sims freeplay for xbox.

enter the game, make an in game purchases using your xbox account.

Microsoft will confirm purchase was made

EA will error all over the place, you won't get the ingame purchase, but your credit card will be charged.

This has been happening since July 15th. EA said to uninstall and reinstall their game. That didn't fix it. Microsoft support said they will refund one item per year only per account. So if you make a purchases, get confirmation from Microsoft store
that they charged your card, then get an error from EA saying the purchase failed, there's nothing you can do. No refund and no item purchased. Wish someone would remove the functionality from Microsoft Store so you couldn't purchase items EA is unable to
deliver