Come on guys..where's my deposit?

Hello TacticalTea9029,

Unfortunately, we have still not received a resolution from the other team working on this issue. Again, we apologize for the delay in deploying a fix for this issue.

Hello TacticalTea9029,

Unfortunately, we have not yet received a resolution for the issue affecting your account which we described in your previous posts, such as at (https://forums.xbox.com/en-US/thread/361CD353-762B-4E06-8188-CAE6353C8475).
We apologize for the inconvenience.

Hello CosmicNeurotica,

Unfortunately, once Credits are deposited and leave our program, we can no longer manipulate them in any way. We can confirm a deposit of 11,200 (11.20 USD) on May 24th on your MyStatement. If you do not see this deposit as a refund with a negative amount
on your commerce page at (https://commerce.microsoft.com/) into your Microsoft Account, you would need to contact billing support at (support.xbox.com/contact-us). Apologies for the inconvenience.

When you make a purchase on the Xbox store, you should see an option to use your Microsoft account balance. That is what you would need to use as your payment method to use the currency on your account.

"should see". I know, there's usually an option, but I'm not getting that option, that's the issue, and support doesn't seem to know either. I was hoping they would just refund that amount on my last purchase. Or better yet, allow me to use it for my next.

It could also depend on what you're trying to buy. If you're trying to by a 360 game on the One or xbox.com, your Microsoft account balance won't be an option.

360 games have worked before, but no, it's not an option anywhere. I think when I signed up for the free week game pass it nulled my Microsoft cash or something, cause it showed up then as an option but was greyed out. Ever since then it hasn't showed up.
I just want my credit back so I can use it. *Sigh* u stoled muh money!