Collection on phone 8.1 not synced with collection on cloud

Capodarx · Jun 27, 2014

Hi, it's been two weeks that my phone (windows phone 8.1) is no syncing the streaming collection on cloud. When I downlad or delete something on my phone from xbox music I can't see those changes on my collection when I use the Windows 8.1 app. And vice
versa. It's like that the phone app is not searching for changes in the cloud collection. I'll try to explain better with an example:

I removed a 3 Doors Down song from my cloud collection using the Windows 8.1 app. When I go to my collection setted on "streaming only) on my phone, well, that song is still there. As the same way I downloaded an album of John Meyer with the phone app and I
can't see it in my collection on cloud when I search for it using the app on Windows 8.1 or the web app music.xbox.com.

It was working until 2 weeks ago. It's a little bit annoying because I have to do the same operations 2 times. what can I do? thank you.

:)

RickyPatten · Jun 27, 2014

Xbox Music App on Windows Phone 8 not seeing any of my cloud collection

Hi,

Thank you for your reply. I have tried the phone both on my home network and my carriers with no difference. I created a playlist on my phone and it synced straight away to my cloud collection on the web. The playlists and music in the web is a mix of matched
music and Xbox Music but neither are showing on the phone. I have not encountered the same problem with the music app on my PC (Windows 8.1) it is seeing my local music but nothing from the cloud. The only things that seem to be working are the web player
and the app on my iPad, even my Xbox One has stopped updating my collection.

thebluch · Jun 27, 2014

How to remove music from the cloud?

My cloud collection is seriously messed up. I have duplicate albums, albums that are split in two, and content that shouldn't be in my collection at all (perhaps mis-matched content from my "synced" collection). I have been trying to clean this up by removing
stuff from the cloud collection. I tried this by doing so at music.Xbox.com. However, the changes I'm making there aren't showing up on my devices (Windows Phone 8 and my Surface with Windows 8.1).

Why aren't these the same? New content shows up, but I can't seem to remove anything, without going to each device, even though I have "cloud" selected.

Is there a way to "reset" my cloud collection to start over? I would love to clear it entirely and manually add content, since the auto-matching did not do a good job.

Please help!

Juan Stevens · Jun 27, 2014

I'm in the same exact boat.

Juan Stevens

I'm in the same exact boat.

RickyPatten

Hi,

Thank you for your reply. I have tried the phone both on my home network and my carriers with no difference. I created a playlist on my phone and it synced straight away to my cloud collection on the web. The playlists and music in the web is a mix of matched
music and Xbox Music but neither are showing on the phone. I have not encountered the same problem with the music app on my PC (Windows 8.1) it is seeing my local music but nothing from the cloud. The only things that seem to be working are the web player
and the app on my iPad, even my Xbox One has stopped updating my collection.

MyEvilMonkeys

Win7 and the Win8 phone sync does not manage the Xbox Music Pass cloud collection. It seems you can only do it through the Win8 Xbox Music app which is unreliable and slow. And the phone allows for no management of the cloud.

DrifterX22

Saving Microsoft Solitaire Collection progress between Windows 10 and earlier versions

With the Windows 10 version of Microsoft Solitaire Collection, your progress is automatically saved to the cloud. This means you can sign in on any Windows 10 device and pick up right where you left off. The cloud even saves your progress on challenges and
achievements.

If you're also using a Windows 8 or 8.1 device, your progress is automatically saved to the cloud as well, and you can keep earning achievements and completing challenges between other Windows 8, 8.1, and Windows 10 devices.

Note Any achievements and challenges that you complete on your Windows 10 device will not be available on your Windows 8 or 8.1 devices. The Windows 10 version of Microsoft Solitaire Collection contains new features and challenges that aren't
available in previous versions of the game.

For example, if you play Microsoft Solitaire Collection on your Windows 8.1 device at work and complete all the daily challenges, you’ll find that these challenges are incomplete when you open Microsoft Solitaire Collection on your Windows 10 device at home.
The next day, when you return to your Windows 8.1 device, the challenges from the previous day will show as completed.

Jacyintha

The cloud syncing to the phone has been a little iffy since it's launch. What the tech support for Xbox Music will tell you is to make sure the tracks you are adding are part of the Cloud. Please note that Music Pass content is not automatically added to
the Cloud.

If you're making a playlist out of Music Pass content and that is not syncing, the music has to be added to the Cloud collection, usually through Xbox Music on Windows 8.

Collection on phone 8.1 not synced with collection on cloud