Codice di errore 0x80831002 - problema salvataggi dei giochi (Error code 0x80831002 - game...

Ho chiamato il servizio clienti, mi hanno consigliato di acquistare un hardisk esterno e salvare tutti i miei giochi. Ho una domanda. Come faccio ad eliminare i salvataggi sul cloud? Una volta installati i giochi sul HD esterno i salvataggi vengono salvati
automaticamente sul cloud oppure no?

Grazie mille

[Translation - I called customer service, they were advised to buy an external harddrive and save all my games. I have a question. How do I delete saves to the cloud? Once installed on the external HD games bailouts are automatically saved to the
clodu cloud or not? thanks a lot]

Hi Daniel,

Thanks for your response. To troubleshoot delete your saves from the cloud, check out this article:

Using Cloud Game Saves. There, you will find detailed steps on how to remove saves from your console and the cloud.

I hope this helps.

Hello Daniel,

We understand that you're receiving an error code when attempting to sync your game saves upon launching a game on your Xbox One console.

This will concern the current network connection, as game saves while connected to the home network will store within the cloud storage.

We recommend attempting to follow our syncing Xbox One game saves to the cloud error messages support article
for assistance with this directly.

Try this and let us know the results.

Best wishes!

hi brad,

the error code is (0x80831002)

problem with saved games on all games!

I've already tried and done everything listed in this and I'm still getting the error. The error code 0x80831002 isn't even in the list of error codes.