Codes for Groove not showing up in live messages

AustinAndelin · Jul 9, 2017

I haven't received codes for Groove when I was told they were sent here https://account.xbox.com/en-US/Messages?xr=mebarnav There aren't any messages in my inbox. I don't know if I need to set up Live Messaging but I've never used it before.

:)

PeacefulWater10 · Jul 9, 2017

error code '0xc10100ae'

i m using windows 10, suddenly from yesterday my store is not opening and also my groove music player is not working as well, it showing an error message of code '0xc10100ae' .

Mister Beep · Jul 9, 2017

Didn't recieve 3 extra months of Groove Music

It sounds like you may have signed up for the same promotion in two different ways, but just to be sure you will need to post over in the Microsoft Groove
forums. Since you signed up through Groove Music's webpage, you would not receive a code in your Xbox Live messages but through the email you signed up with instead. Unfortunately we are unable to assist with any
Groove promotions that is fulfilled through email, only the promotion that requires you to sign up through the Xbox One dashboard (that way you would be sent a code through your Xbox Live messages, which is where we would be able to come in and assist).

While Xbox Live Rewards may have promoted the promotion, this will still fall under the email side of the promotion where Xbox Forum staff will not have any visibility on.

Please feel free to keep me posted, and sincere apologies for the frustrating experience so far.

Misses Quinzel · Jul 10, 2017

Hey there, HeroicAverage94!

It looks like Mister Mascot got you a code
here, but sounds like you never received it. I got it sent to you again through the Xbox Live service, and you should find it in the link you provided for messages. If you have further issues, please send me an Xbox Live message by clicking Message at the
bottom of my post. Thanks for posting!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

Misses Quinzel

Hey there, HeroicAverage94!

It looks like Mister Mascot got you a code
here, but sounds like you never received it. I got it sent to you again through the Xbox Live service, and you should find it in the link you provided for messages. If you have further issues, please send me an Xbox Live message by clicking Message at the
bottom of my post. Thanks for posting!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

Miss Ghidorah

Hi there!

Please check your messages for your Groove code. Thanks!

Mister Beep

It sounds like you may have signed up for the same promotion in two different ways, but just to be sure you will need to post over in the Microsoft Groove
forums. Since you signed up through Groove Music's webpage, you would not receive a code in your Xbox Live messages but through the email you signed up with instead. Unfortunately we are unable to assist with any
Groove promotions that is fulfilled through email, only the promotion that requires you to sign up through the Xbox One dashboard (that way you would be sent a code through your Xbox Live messages, which is where we would be able to come in and assist).

While Xbox Live Rewards may have promoted the promotion, this will still fall under the email side of the promotion where Xbox Forum staff will not have any visibility on.

Please feel free to keep me posted, and sincere apologies for the frustrating experience so far.

Mister Mascot

Hey there lilacbutterfly6,

Sorry to hear about the issue with Groove Music.

I've sent you a message over Xbox Live messages with

more information. Be sure to take a look! Xbox Live Messages Or if you're having

any issue redeeming codes you can also try
Prepaid Code Troubleshooting.

Thanks for posting!

RGS Ritalin

the code will show up in Xbox live message or by email then you go to the Xbox store and inter your code for the beta.

Codes for Groove not showing up in live messages