code wont work

When i try to type in a code i bought for cuphead it says it cant be found

:)

 

Code wont work

Hi there,

Remeeming errors can be caused by issues on the account itself. Be sure to check if your billing information is correct at
http://billing.microsoft.com and also check
http://account.microsoft.com/services for any outstanding amount issues, these need to be sorted prior to being able to redeem codes.

After that try redeeming the code on both xbox console and via xbox.com/redeemcode

Also check that the Xbox Live account, the console and code all match region wise, using different regions for any of them cause issues too.

If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at
Contact Us | Xbox Support they can do a more indepth look into this issue.

 

Codes Wont Work

You'll want to try contacting support. 1-800-4my-xbox if you're in the US/Canada or
Contact Us | Xbox Support