Code redeemed but not working

Discus and support Code redeemed but not working in XBoX Sales and Promo to solve the problem; Hi everyone, Last week I bought 2 gift card codes for my nephew in US. I live in NL and I used the NL store with Microsoft since I could not use my... Discussion in 'XBoX Sales and Promo' started by LiviuSisu, Mar 25, 2020.

  1. LiviuSisu
    LiviuSisu Guest

    Code redeemed but not working


    Hi everyone,

    Last week I bought 2 gift card codes for my nephew in US. I live in NL and I used the NL store with Microsoft since I could not use my european credit card to pay on the US store.

    I was not aware about the fact that codes bought in EU cannot be used in US.

    I passed the codes to my nephew which was able to redeem the code by changing his country to NL (from US) . Then he switched back to US but he is not able to use the code - purchase content.

    I see 2 options:

    - my nephew will change his country to NL in order to be able to buy content but not sure what other repercussions this might have on his existing purchases

    - ask support to remove the codes (unused) from his account and refund me - if possible .

    Anyone who has experience in this issue please share your thoughts.

    Thanks in advance!

    :)
     
    LiviuSisu, Mar 25, 2020
    #1
  2. oSparkyyyy Win User

    I never got the $15 Xbox gift card code it promised me when I signed up for gold

    Exactly.....Why put a redeem code option if it won't work with a redeem code? What the heck Microsoft that's pretty ***...
  3. Radiant Sword X Win User

    Redeem code

    Hi. What are you trying to redeem? Some redeem codes are region locked meaning that they can only be redeemed in that specific country. So if you were given a redeem code for the US Xbox One, then the redeem code will not work for your version of Xbox
    One. Could that be the issue?
  4. N7 Gh0stz Win User

    Gears is Here!

    you need to redeem both codes i redeemed one and got what u got GG so i redeemed the other code and it started downloading and it worked
  5. StuartATrueRed Win User

    Can I redeem a code that I bought from the xbox store to pc?

    Hi, you can redeem your code on any device on Microsoft's redeem code website, but the content will only work on the Xbox One, as that is what the code is for.
  6. J.R.G. Win User

    October's update

    Redeemed the code....it WORKS!!!
Thema:

Code redeemed but not working

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