Code for Design Lab

Verwuverhuven · Aug 6, 2016

Hi, I bought an XBox One S from the store at Microsoft.com. In my cart and checkout were a free copy of The Crew and a discount code for the controller Design Lab. The code was to be emailed to me. I have checked my inbox and spam folder multiple times.
I haven't received an email regarding this from Microsoft.

I am ready to order the controller from Design Lab but am waiting for the code.

I did a support chat and the person that helped me was unable to help me with the issue and referred me back to the Microsoft.com store for support. This in turn brought me back to the same support options I had the first time which didn't help at all. So I'm
trying here to see if someone can help me.

Thank you in advance.

:)

J3RS3Y DEVIL · Aug 6, 2016

Xbox One Wireless Controller modification (old version)

You'll get Design Lab.

You just have to wait a little longer.

www.windowscentral.com/xbox-design-labs-custom-controllers-may-not-launch-europe-or-uk-until-2017

TheMullyMan10 · Aug 6, 2016

Design Lab

Issues with design lab webpage for Irish customers?

Smwutches · Aug 6, 2016

Make sure you're contacting Microsoft Store support and not Xbox support. You will have to go through them since that offer was through them.

www.microsoftstore.com/.../DisplayHelpContactUsPage

Verwuverhuven · Nov 3, 2018

Thank you. Even the person from Support Chat linked me back to where I started and not to the link you provided. I hope this does the trick...

Smwutches

Make sure you're contacting Microsoft Store support and not Xbox support. You will have to go through them since that offer was through them.

www.microsoftstore.com/.../DisplayHelpContactUsPage

Verwuverhuven

Thank you. Even the person from Support Chat linked me back to where I started and not to the link you provided. I hope this does the trick...

TimidMinds

I take it you are trying to use the Xbox Design Lab? Try to contact support and say you're having trouble with the controller design lab. Or see if there is a support page/email/number on the controller design lab website.

Nursemorph

It depends on whether you are talking about a normal controller from the Microsoft Store or a Design Lab one (as noted "theyre more expensive on amazon then a custom designed one"

Normal controllers bought through the Store can use MS credit. Design Labs controllers do not allow use of MS balance of gift card to purchase:

"No, there isn't a way to use gift cards, codes, or CSV to purchase a controller.

You also can't make split payments between account funds, codes, and another payment method on file with your Microsoft account."

Xbox Design Lab FAQs

M3tal Daz3

The warranty for Design Lab controllers is 120 days (6 months). You can use this article (Xbox Design Lab and Xbox
Design Lab controller help) for any troubleshooting you need for your controller. If you do need servicing for your controller, you can set it up at https://support.microsoft.com/devices.

Code for Design Lab