CODE DAMAGED

I’m not sure I understand. Did you damage a few numbers when you were revealing the code?

I’m not sure what you can do other than take it back to the place you bought it and see if they can help. I do not think there is anything Microsoft can do.

If that’s not what you meant let us know please.

Maybe support.xbox.com will be able to supply you with a replacement code. Worth a try

Hi Sentinel69.

If damaged when you got it, i would recommend reaching out to the retailer, when you bought it and get a refund or replacement.

Hi Krishna D, my name is Jose and it is my pleasure to help you.

I'm sorry you're going through this problem, if you purchased a gift card or subscription card that was damaged when scratched or the code simply doesn't work, you should contact Xbox support via chat so they can help you.

NOTE: You will need the purchase invoice or if you have purchased it digitally you need to have the order or order number.

Go to: https://support.xbox.com/contact-us/

Look at the bottom left of the page and make sure the page has the correct region you are in (for example: United States - English). For USA)

Otherwise, click on it and then select the correct region you are in.

Please check and confirm that you are within the available support time in Contact Times.

Click Contact Us.

Select the options from the drop-down menu that match your concern.

On the page, please see the support articles provided that may help you with your concern. Click View Contact Options if you need more help.

On the next page, select the Chat Online or Request a Call option and then follow or enter the necessary details.

Credits: https://answers.microsoft.com/thread/95e67339-0365-456b-9f51-b4612ea23a81

I hope this information is useful for you.

Greetings,
Jose.

we don't know if it was damaged when we got it or will it was being transported