Code 0x803f800b Despite owning game and updated xbox live gold

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this EHV22

just to confirm, when did you renewed the subscription? Today?
If you check your subscriptions tab here, are you able to see like gold active?
https://account.microsoft.com/services

In the meantime try this:
1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
2. Unplug the console's power cable from the console and from the power outlet. Wait 5 minutes.
Important: Be sure to wait at least 5 minutes. This step resets the power supply.
3. Plug the console power cable back in.
4. Press the Xbox button on your console to turn it on.

After that, try to remove and re-add your profile on the console.

In case you need it, here's how to remove and re-add:

https://support.xbox.com/en-US/help/account-pro...

Also disconnect your router from power for about 3 minutes. Then connect it again an when everything is working, try again

Apologies, error code is 0x803f800b

Trial codes are generally meant for new users who haven't signed up for Xbox Live Gold yet. They are not meant to add time to an existing Live account that has had a paid Gold subscription before.

Not everyone who owns an Xbox One has an active Gold subscription, which is why they give out these trial codes with most games.

Hello Talousministeri,

Thank you for keeping us updated. Do you have any other accounts that you could have redeemed the code on? Are any of those accounts able to launch the game? Do you have an

Xbox Live Gold subscription? If none of your accounts show that you own the game, you could always convert your Xbox Live Gold subscription to
Xbox Game Pass Ultimate. Xbox Game Pass Ultimate gives you access to Xbox Live Gold, Xbox Game Pass and Xbox Game Pass on PC all at once. Be sure to let us know the results!

Hey there,

It's correct that you cannot use your account balance to purchase Xbox Live Gold, however despite what you were told we are unable to pass out Xbox Live Gold codes over the forums.

Apologies for any confusion this may have caused.