Cod update froze

Hi Jason,

Thanks for reaching out to the forums. We understand you have issue with a game. Are you talking about a factory reset. When you choose the factory reset to remove everything. This does remove games too. Please provide as much information as to the situation.

Thanks,

Brad

It updated COD before it loaded up last night. After stuff froze i updated my xbox as well. Nothing changed. Still couldnt play any of my games. Just sat there and then would say that it took too long to load the game. I have even deleted COD. Im re-installing
it as we speak

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

Please try performing an offline update by following the steps here:

https://support.xbox.com/help/hardware-network/...

For this process, you'll need a USB flash drive with at least 8GB of storage capacity.

The file used for this update varies depending on your console model. If you have an original Xbox One, you must use a different file than other consoles. You can find more information on the website I gave you.

Best regards!

This afternoon I was asked to update COD Advanced Warfare, after the update downloaded successfully the game itself froze. all other aspects of the unit are functioning properly but I just cant load the game. Is anyone else experiencing a similar problem?,
If so...How do I fix it?

COD seemed to have froze for a good thirty minutes on the splash screen. When I tried to run other programs, they too froze. The game also constantly flashes a black screen while playing.