Cobrança indevida [Translation - Improper collection]

mayamemartins · Nov 20, 2018

Assinei o gold por um mês com preço promocional de R$ 2,00 mais além desse valor foi lançado mais R$ 4,00 reais em meu cartão e pior agora não tem nenhum meio de fazer a reclamação o chat simplesmente não funciona um absurdo para vender tudo é simples e
rápido mas resolver problemas aparece a mensagem estamos com problemas técnicos.

________________________________________________________

[Translation -

I signed the gold for a month with promotional price of R $2.00 plus that value was released plus R $4.00 Real on my card and worse now has no means of making the complaint the chat simply does not work absurd to sell everything is simple and fast but solve
PRoblems appears the message we are having technical problems.]

:)

XBF Jasmine Z · Nov 20, 2018

cobrança indevida [Improper billing]

Hi chagaspaz,

Thanks for reaching out to us regarding the 4 charges for Xbox Game Pass and Xbox Live Gold. In
regards to reversing the payment, you would need to submit a refund request at,
Subscription
Refund Webform. If there are issue filling out the form due to region or language then please
contact our Live Support team.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions
on how to keep track of the status of your request.

If you have questions about the process or have not heard anything within 48 hours please reply to the confirmation
email sent to you. Our dedicated team is ready to assist you.

Thank you

chagaspaz rodrigues · Nov 20, 2018

cobrança indevida [Improper billing]

Fiz a assinatura da Live e no Game Pass (assinatura mensal) em seguida tentei entrar na Live porem recebi a mensagem de que eu não havia assinado, fiz novamente o processo de assinatura. Após feito o processo pela segunda vez entrei no gerenciamento
de contas para ver se não haviam me cobrado duas vezes por uma assinatura tanto na Live quanto no Game Pass, e sim, foi cobrado 4 vezes. Gostaria de saber como proceder para que haja o ressarcimento de uma assinatura pois recebi a mensagem de que eu ainda
não estava inscrito na Live me obrigando a fazer a assinatura novamente mas ,mas o cartão não é aceito ,mas foi descontado do cartão 4 vezes...dia 12/11 16/11 e dia 17/11

[Translate - I signed up for the Live and Game Pass (monthly subscription) then I tried to enter Live but I received the message that I had not subscribed, I did the signing process again. After the process the second time I went into the account
management to see if they had not charged me twice for a subscription in both Live and Game Pass, but yes, it was charged 4 times. I would like to know how to proceed for the reimbursement of a subscription because I received the message that I was not enrolled
in Live forcing me to do the subscription again, but the card is not accepted, but was deducted from the card 4 times .. .day 12/11 16/11 and day 17/11]

XBF Crystal P · Nov 20, 2018

Hi there,

Thanks for reaching out! I'm sorry to hear about the issue you may be experiencing with your subscription on your
account.

For any billing or subscription issues, I would recommend to
contact Customer Supportfor
further assistance.

Hope this helps.

XBF Brad A

Hello Gustavo,

Thanks for reaching out to the forums. We understand you have question on a charge. The only ones that can assist you is requesting a call from support. Keep in mind they are experiencing heavy call volume so it may take a while to get a call.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Brad

XBF Brad A

Hi Raujo,

Thanks for coming to the forums with your issue. We understand you were charged twice for a subscription. We recommend to request a call from support and go over it with them. As they will be able to look into your account. We do not have the tools here
for that.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----select Xbox One
Step 2 ----select see other options then subscription changes
Step 3-----select show contact options

Step 4 ----select request call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

SuprX BR

Ninguem tem acesso ao seu aparelho? filhos, irmãos, amigos? seu cartão é cadastrado na sua conta? O problema dessas faturas é q ja foi usufruido, é complicado agora pedir reembolso de uma assinatura q ja foi usada... Mas tente contactar o suporte direto:

https://support.xbox.com/pt-BR/contact-us#2

[Translate by Mod]

No one has access to your device? Children, brothers, friends? Your card is registered to your account? The problem of these invoices is Q has been enjoyed, it is complicated now to ask for a refund of a subscription Q has already been used... But try contacting
direct support:

https://support.xbox.com/pt-BR/contact-us#2

XBF Crystal P

Hi there,

Thanks for reaching out! I'm sorry to hear about the issue you may be experiencing with your subscription on your
account.

For any billing or subscription issues, I would recommend to
contact Customer Supportfor
further assistance.

Hope this helps.

XBF Brad A

Hello Maria,

Thanks for reaching out to the forums. We understand you have an issue with a charge. Unfortunately, no one here on the forums can help identify a charge. You will need to reach out to support for further assistance. You can either do so by chat or request
a call.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Brad

Cobrança indevida [Translation - Improper collection]