Cobrança indevida no cartão de crédito [Improper credit card charges]

lucas2115 · Apr 21, 2019

Boa tarde. No mês de Fevereiro fiz uma compra do Game Pass, promoção de R$ 1,00. O cartão utilizado foi excluído do aplicativo Nubank, no mês de Março foram feitas algumas tentativas de cobrança, o que não aconteceu pq o cartão não existia mais.

No dia 14/04/19 vi na fatura no meu cartão uma cobrança de R$ 29,00 em nome de Microsoft Microsoft*Xb, não sei como conseguiram acesso a ele, pois não foi autorizada nenhuma compra neste site.

Gostaria que fizessem o cancelamento dessa cobrança o mais rápido possível.

Translation: [Good afternoon. In the month of February I made a purchase of the Game Pass, promotion of R $1.00. The card used was excluded from the Nubank application, in the month of March were made some recovery attempts, which did not happen
PQ the card no longer existed.

On the day 14/04/19 I saw on the invoice on my card a charge of R $29.00 on behalf of Microsoft Microsoft * Xb, do not know how they managed to access it, because no purchase was authorized on this site.

I would like you to cancel this charge as soon as possible.]

:)

{Parity}

For a refund you will have to fill out the form located at the following link.
https://support.xbox.com/en-US/forms/request-refund

claobv

COBRANÇA INDEVIDA . EU NÀO AUTORIZEI UMA COBRANÇA NO MEU CARTÀO DE CRÉDITO DIA 09/09 U$39,35 . QUERO MEU DINHEIRO DE VOLTA .

I WANT MY MONEY BACK. XBOX LIVE USED MY CREDIT CARD WITHOUT MY AUTHORIZATION. I WANT MY MONEY BACK. [Mod removed]

{Parity}

That is correct. Do you have any other questions?

XBF Amber M

Hi Fillipe,

Thanks for reaching out to us in the forums with this issue. If you’d like to
request a refund for a purchase,
fill in the fields on the form and we’ll review your request promptly. Be sure to sign in to and submit your request from the account you used to make the purchase. You’ll need to provide the order number for each item. Order numbers can be found by signing
in to your Microsoft account. Sadly, we here on the forums do not have the tools
to assist with billing issues.

Please bear in mind that when adding a credit card to your Microsoft account, there may be a test charge sent to ensure that the card is valid.

This money will never be deducted from your account, and the money should be released after a couple of days depending on processing times of your credit card provider.

Hope this helps.

{Parity}

Use this link to contact Xbox Support https://beta.support.xbox.com/contact-us

Cobrança indevida no cartão de crédito [Improper credit card charges]