cobranca indevida [improper billing]

Discus and support cobranca indevida [improper billing] in XBoX Sales and Promo to solve the problem; Boa noite ! meu nome é Sandro e verifiquei que no cartão que são feitas as cobranças mensais da minha Live que veio uma cobrança de 29,00 no dia 28 de... Discussion in 'XBoX Sales and Promo' started by sandro do couto araujo, Oct 7, 2018.

  1. cobranca indevida [improper billing]


    Boa noite !

    meu nome é Sandro e verifiquei que no cartão que são feitas as cobranças mensais da minha Live que veio uma cobrança de 29,00 no dia 28 de setembro , sendo que dia 14 de setembro já tinham mandado esse valor para o cartão de cobrança . gostaria que alguém
    me desse alguma explicação desse valor ter vindo duas vezes .

    Translation: [ Good evening!

    my name is Sandro and I noticed that on the card that are made the monthly charges of my Live that came a charge of 29.00 on September 28, and that on September 14 had already sent that amount to the billing card.
    I would like someone to give me some explanation of this value coming twice.]

    :)
     
    sandro do couto araujo, Oct 7, 2018
    #1
  2. De4thL0rd3
    De4thL0rd3 Guest
    Improper billing

    Day 23/12/17, I canceled my xbox live gold, today I received the news that xbox live gold has been renewed anyway and I am being charged for it.
     
    De4thL0rd3, Oct 7, 2018
    #2
  3. Improper billing

    I am subscriber of Xbox Live and the next bill (08/2015) of my credit card, is consisting charging for MICROSOFT XBOX OFFICE, product or service unknown to me and never wanted to get. Such misappropriation should be canceled.
     
    Tiago Vilela18, Oct 7, 2018
    #3
  4. XBF Leslie D
    XBF Leslie D Guest

    cobranca indevida [improper billing]

    Hi Sandro!

    I'm sorry to hear that happened. I would suggest to contact Live Support since they have further tools to review your account to see why there was multiple charges.



    The best way to reach Live Support would be here: https://support.xbox.com/contact-us#0

    It's going to ask if you want help from the virtual agent select
    no thanks,
    pick the category(billing) and just pick a contact method
    (request a call from support or Chat is faster).
     
    XBF Leslie D, Oct 7, 2018
    #4
  5. Jurgen1488
    Jurgen1488 Guest
    Please write only in English for the best help. If you do not know English, please use Google Translator.
     
    Jurgen1488, Nov 3, 2018
    #5
  6. XBF Leslie D Win User

    cobranca indevida [improper billing]

    Hi Sandro!

    I'm sorry to hear that happened. I would suggest to contact Live Support since they have further tools to review your account to see why there was multiple charges.



    The best way to reach Live Support would be here: https://support.xbox.com/contact-us#0

    It's going to ask if you want help from the virtual agent select
    no thanks,
    pick the category(billing) and just pick a contact method
    (request a call from support or Chat is faster).
  7. Jurgen1488 Win User

    cobranca indevida [improper billing]

    Please write only in English for the best help. If you do not know English, please use Google Translator.
  8. XBF Ezra G Win User

    Cobrança indevida[Improper billing]

    Hello EricFerreira1,

    Thank you for your post. I understand you are experiencing an issue with your Game Pass subscription. The reference promotion can only be obtained once per account, this means after the first month the subscription will be charged at full price.

    I hope this information helps.
  9. Phoenix_Reins Win User

    Cobrança Indevida[Improper billing]

  10. At the Nozzle Win User

    Cobrança indevida[Improper billing]

    Hi there,

    You can always check your order history if anything ever looks odd. Below is how to:

    View your Microsoft Store order history online or on your Xbox One console. You'll see purchases for things like apps, games, and subscriptions such as Office 365 and Xbox Live.MicrosoftStore
    order history online or on your Xbox One console. You'll see purchases for things like apps, games, and subscriptions such as Office 365 and Xbox Live.

    Online

    On Xbox One

    • To see your order history on your Xbox One console:
      • Press the Xbox buttontoopen
        the guide. Make sure that you are signed in with the Microsoft account that made the purchase.
      • Select Settings > Account > Order
        history.

    Info here: https://support.microsoft.com/en-us/help/4027310/microsoft-store-view-your-order-history

    Xbox Support: https://support.xbox.com/en-US/contact-us

    Best,

    Nozzle :)
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cobranca indevida [improper billing]

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