cobranca indevida [improper billing]

Hi Sandro!

I'm sorry to hear that happened. I would suggest to contact Live Support since they have further tools to review your account to see why there was multiple charges.



The best way to reach Live Support would be here: https://support.xbox.com/contact-us#0

It's going to ask if you want help from the virtual agent select
no thanks, pick the category(billing) and just pick a contact method
(request a call from support or Chat is faster).

Please write only in English for the best help. If you do not know English, please use Google Translator.

Hello EricFerreira1,

Thank you for your post. I understand you are experiencing an issue with your Game Pass subscription. The reference promotion can only be obtained once per account, this means after the first month the subscription will be charged at full price.

I hope this information helps.

Hi Thiago,

I would suggest that you look at your account history here
https://account.microsoft.com/billing/orders/to see what the charges are.

Hi there,

You can always check your order history if anything ever looks odd. Below is how to:

View your Microsoft Store order history online or on your Xbox One console. You'll see purchases for things like apps, games, and subscriptions such as Office 365 and Xbox Live.MicrosoftStore
order history online or on your Xbox One console. You'll see purchases for things like apps, games, and subscriptions such as Office 365 and Xbox Live.

Online

• To see your order history online, sign in to the Order
  history page using the Microsoft account you used to make the purchase.
  
  • To view and print payment details for a specific order, select Details on
    your Order historyhistorypage.
    
  • To change how you pay, switch plans, cancel, or turn recurring billing on or off,
    select manage subscriptions.
    If you need help, see Change how you pay for a Microsoft subscription.
    
  • If you don't see what you're looking for on the Order history page,
    make sure that you're signed in to the account you used to make the
    purchase. If you have more than one Microsoft account, sign in to each one to check your order history. You can also try using the Show and From filters
    at the top of the page.
    
  • If you see unexpected purchases in your order history, see What
    to do about unexpected charges from Microsoft to get help.
    
• Looking for a refund? Learn more about refunds from Microsoft.

On Xbox One

• To see your order history on your Xbox One console:
  
  • Press the Xbox buttontoopen
    the guide. Make sure that you are signed in with the Microsoft account that made the purchase.
  • Select Settings > Account > Order
    history.

Info here: https://support.microsoft.com/en-us/help/4027310/microsoft-store-view-your-order-history

Xbox Support: https://support.xbox.com/en-US/contact-us

Best,

Nozzle