Cobrança [Edit - Translation] - Collection

GabrielVerasPDP · Nov 20, 2018

Queria pagar os pagamentos atrasados, porém o uso do cartão não funciona aparecendo a seguinte mensagem: "Não está funcionando, tente uma outra forma de pagamento. "; Fale com seu banco.

Já foi falado com o banco do Cartão e diz que está tudo normal, mas continua dando esse problema na hora de colocar o cartão como meio de pagamento.

Queria resolver isso.

[Edit - Translation] - I wanted to pay the late payments, but the use of the card does not work with the following message: "It is not working, try another form of payment.";
Talk to your bank.

It has already been spoken with the Bank of the Card and says that everything is normal, but continues giving this problem in time to place the card as payment.

I wanted to sort this out.

:)

XBF Crystal P · Nov 20, 2018

cobrança [Translation - Collection]

Hi there hiagosilva1,

Thanks for reaching out! I'm sorry to hear about the issue you may be experiencing with a transaction on your Microsoft
Account. If you purchased a content on your account, please take a moment to
view your Xbox purchase
history online to confirm the purchase.

If the problem persists,
contact Customer Support
for further assistance. Unfortunately, here in forums we do not have any tools for billing or subscription issues.

Hope this helps.

XBF Crystal P · Nov 20, 2018

cobrança [Translation - Collection]

Hi there Vampy,

Thanks for the reply. Any references for refunds will have to visit the
Request an Xbox digital product or subscription refund.

If you’d like to request a refund for a purchase of digital content, answer a few questions and we’ll provide the correct form for you to fill out to submit your request. Be sure to sign in to and submit your request from the account you used to make the
purchase. You’ll need to provide the order number for each item. Order numbers can be found by signing in to your

Microsoft account.

Hope this helps.

XBF Chris J · Nov 20, 2018

Hello Gabriel,

Looks like you have been answered on
your other post here! I will be looking this thread. Any further support should be seeked through your other post.

Thank you for posting on Xbox forums!

XBF Chris J

Hello there,

Thank you for posting here on the Xbox forums. I recommend starting by
cancelling your subscription. Afterwards, you should seek support from a live agent to go over your account with you. Any possible options will be given to you over the phone or through chat support.

Contact us here
Select My Account
Say No thanks to the virtual agent
Select Error Messages and codes
Skip step 3 and go to step 4
Select request a callback from support

Hope this helps!

XBF Chris J

Hello Gabriel,

Looks like you have been answered on
your other post here! I will be looking this thread. Any further support should be seeked through your other post.

Thank you for posting on Xbox forums!

VampyOcean1520

Você pode falar com o suporte para conseguir um reembolso

________________________________

[Translation - You can talk to support to get a refund.]

XBF Brad A

Hi Gislaine,

Thanks for reaching out to the forums. We understand you have issue with a charge. We recommend requesting a call from support. They will be able to assist you as they can look over the charge with you. We here on the forums are unable to do so.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

XBF Felixx P

Hey pedroluiz9!

Thanks for reaching out to Xbox forums support.

I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look into your account and turn off the reoccurring payments for your subscriptions.

As
provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0

Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

I hope this helps a bit more.

Felix

Xbox forums support

Cobrança [Edit - Translation] - Collection