Cobrança de 4 reais ao adicionar cartao de credito[Translation-4-r alre charge by adding...

Hi Gabriel,

I'm sorry to hear about the issue with the purchases. Here is some additional information regarding the refund process.

In regards to requesting a refund you will need to do so online. Click here to learn How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.

If you are needing further assistance with the purchase I would suggest to contact Live Support.

When you go to Contact Us, follow these steps to request a call:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.



Hope this helps.



Thanks,

Brad

PRA QUE PERDE TEMPO COM ISSO A MICROSOFT JÁ DISPONABILIZOU CARTOES DE CREDITOS PARA COMPRAR NA LIVE DE 25 50 A 100 REAIS CUSTA O MESMO SEGUE LINK NA SARAIVA

busca.livrariasaraiva.com.br/search LIVE&PAC_ID=&af=

OBS:COMPREI UM CARTAO DE 50 REAIS DE CREDITO PARA COMPRAR NA LIVE E PAGUEI APENAS 45 REIAS

foi cobrado o valor de verificação para ver se era um cartão valido de 4 R$ e não foi estornado continua como valor a ser pago em meu cartão de credito

[Translation - the verification amount was charged to see if it was a valid R $ 4 card and was not refunded it continues as the amount to be paid on my credit card]

This is charged to validate your card, it will be refunded soon, just be patient.

===

Este valor é cobrado para validar seu cartão, ele será reembolsado em breve, apenas seja paciente.

Hello Luan,

We thank you for bringing this inquiry to our forums community, and understand that this concerns an extra charge to your account after already completing a purchase for a game.

Our suggestion here, please ensure that this extra charge appears within your
Microsoft order history as anything that is charged to your account will be well documented there.

If this does not appear within your order history, but you were charged for an item through the Microsoft store, we recommend getting in contact with our
customer support team so that the Microsoft account can be further reviewed/investigated.

Try this for us and then let us know the results.

Best wishes!