Cobrança [Collection]

Hi Diogo,

You can cancel your Xbox subscription either immediately or by stopping automatic renewal. If you cancel immediately, you’ll also lose access to the subscription service at the same time. If you stop automatically
renewing your subscription, you can continue to use the service until it expires.

To cancel your Xbox subscription immediately, go to

Cancel or turn off recurring billing for a Microsoft subscription and follow the steps under
Cancel.

To stop automatically renewing your subscription, go to

Cancel or turn off recurring billing for a Microsoft subscription and follow the steps under
Turn off recurring billing.

Olá,

Você pode cancelar a assinatura acessando sua conta da Microsoft> Pagamentos e assinaturas, mas o saldo pendente precisará ser corrigido antes que você possa resgatar qualquer outra coisa em sua conta.

Hello

You can cancel the subscription by going to your Microsoft account > Payments and Subscriptions, but the outstanding balance will need to be rectified before you can redeem anything else on your account.

Você pode falar com o suporte para conseguir um reembolso

________________________________

[Translation - You can talk to support to get a refund.]

Hi Gislaine,

Thanks for reaching out to the forums. We understand you have issue with a charge. We recommend requesting a call from support. They will be able to assist you as they can look over the charge with you. We here on the forums are unable to do so.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

Hey pedroluiz9!

Thanks for reaching out to Xbox forums support.

I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look into your account and turn off the reoccurring payments for your subscriptions.




As
provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0



Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

I hope this helps a bit more.

Felix

Xbox forums support