Cobranca anual indevida assinatura Xbox Gold -[Translation - Cobranca Annual undue Xbox...

Discus and support Cobranca anual indevida assinatura Xbox Gold -[Translation - Cobranca Annual undue Xbox... in XBoX on Consoles to solve the problem; Foi renovada a assinatura anual sem meu consentimento e aprovacao Como devo proceder para obter o estorno do valor? -[Translation - has renewed the... Discussion in 'XBoX on Consoles' started by MarcioBasis, Jan 31, 2019.

  1. MarcioBasis
    MarcioBasis Guest

    Cobranca anual indevida assinatura Xbox Gold -[Translation - Cobranca Annual undue Xbox...


    Foi renovada a assinatura anual sem meu consentimento e aprovacao

    Como devo proceder para obter o estorno do valor?

    -[Translation - has renewed the annual subscription without my consent and approval how should I proceed to obtain the reversal of the value?]

    :)
     
    MarcioBasis, Jan 31, 2019
    #1
  2. ChiefJoboo Win User

    Cobranca anual indevida assinatura Xbox Gold -[Translation - Cobranca Annual undue Xbox Gold signature]

    Auto renewal is turned on by default and this is agreed to at the time of purchase.

    If you wish to stop the charge you would have had to go here
    https://account.microsoft.com/services/
    and click "cancel automatic renewal". You should do that now, and also, to have prevented this you would have to had cancelled this before the date it renewed.

    Since you have already paid for it, to get a refund please use this forum:
    https://support.xbox.com/forms/request-refund


    If you can't use that form in your region please contact xbox support like this:

    1. Go to
    http://support.xbox.com/contact-us


    2. Click "Billing & Accounts"

    3. Click "See Other Options"

    4. Click "Charges on My Account"

    5. Click "Show contact options"

    6. Click "Chat with Xbox Support" or "Request Callback"
  3. {Parity} Win User

    Cobranca anual indevida assinatura Xbox Gold -[Translation - Cobranca Annual undue Xbox Gold signature]

    Use this link to request a refund. https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

    You should also make sure auto renewal is turned off on your account.
  4. XBF George L Win User

    cobranca indevida (Mod Translation: Treasury undue)

    Hello Ariel!

    Thanks for bringing this issue to our attention. I understand you were charged for a game by mistake I recommend submitting a

    Refund Request
    to see if there is any possible options.

    Hope this helps
  5. XBF Leslie D Win User

    cobranca indevida [improper billing]

    Hi Sandro!

    I'm sorry to hear that happened. I would suggest to contact Live Support since they have further tools to review your account to see why there was multiple charges.



    The best way to reach Live Support would be here: https://support.xbox.com/contact-us#0

    It's going to ask if you want help from the virtual agent select
    no thanks,
    pick the category(billing) and just pick a contact method
    (request a call from support or Chat is faster).
  6. Jurgen1488 Win User

    cobranca indevida [improper billing]

    Please write only in English for the best help. If you do not know English, please use Google Translator.
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Cobranca anual indevida assinatura Xbox Gold -[Translation - Cobranca Annual undue Xbox...

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