Cobranca anual indevida assinatura Xbox Gold -[Translation - Cobranca Annual undue Xbox...

Auto renewal is turned on by default and this is agreed to at the time of purchase.

If you wish to stop the charge you would have had to go here
https://account.microsoft.com/services/ and click "cancel automatic renewal". You should do that now, and also, to have prevented this you would have to had cancelled this before the date it renewed.

Since you have already paid for it, to get a refund please use this forum:
https://support.xbox.com/forms/request-refund

If you can't use that form in your region please contact xbox support like this:

1. Go to
http://support.xbox.com/contact-us

2. Click "Billing & Accounts"

3. Click "See Other Options"

4. Click "Charges on My Account"

5. Click "Show contact options"

6. Click "Chat with Xbox Support" or "Request Callback"

Use this link to request a refund. https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

You should also make sure auto renewal is turned off on your account.

Hello Ariel!

Thanks for bringing this issue to our attention. I understand you were charged for a game by mistake I recommend submitting a

Refund Request to see if there is any possible options.

Hope this helps

Hi Sandro!

I'm sorry to hear that happened. I would suggest to contact Live Support since they have further tools to review your account to see why there was multiple charges.



The best way to reach Live Support would be here: https://support.xbox.com/contact-us#0

It's going to ask if you want help from the virtual agent select
no thanks, pick the category(billing) and just pick a contact method
(request a call from support or Chat is faster).

Please write only in English for the best help. If you do not know English, please use Google Translator.