Cobrança a mais no Xbox one em contratação de filme[Translation-Extra charge on Xbox one on...

Olá Brenda.

Lamento o transtorno que esta situação está lhe causando.

Seja muito bem vindo(a) a comunidade. Espero poder ajudá-lo(a) da melhor forma.

Recomendo que consulte as informações contidas nos dois artigos abaixo, pois, ambos contém informações que irão lhe ajudar nesta situação. Segue:

https://support.microsoft.com/pt-br/help/10623/...

https://support.microsoft.com/pt-br/help/10558/...

Esta informação lhe ajudou nesta situação? Se sim, indique abaixo para que outros usuários vejam que esta informação é útil.

Estarei a disposição sempre que precisar.

Att.

Diego Candido

Especialista independente

[Translation-Hello Brenda.

I'm sorry about the inconvenience this situation is causing you.


Welcome to the community. I hope I can help you in the best way.


I recommend that you refer to the information contained in the two articles below, as both contain information that will help you in this situation. Follows:


https://support.microsoft.com/pt-br/help/10623/...

https://support.microsoft.com/pt-br/help/10558/...

Did this information help you in this situation? If so, indicate below so that other users see that this information is useful.


I'll be at your disposal whenever you need me.

Att.

Diego Candido

Independent specialist ]

First, you should review your account's purchase history at
https://account.microsoft.com under Payment & Billing. If you see two purchases for the same item at about the same time, make a note of the order number for the second purchase (the bad one) and

submit a refund request at this site. If there is just one, contact
Xbox Live Support, then your bank (or the company that provided the payment method you used that got the duplicate charge), because the charge may have been accidentally submitted twice.

Translating to Portuguese using bing.com/translate:

Primeiro, você deve revisar o histórico de compras de sua conta em https://account.microsoft.com em pagamento
& faturamento. Se você ver duas compras para o mesmo item em aproximadamente ao mesmo tempo, anote o número da ordem para a segunda compra (a má) e envie um pedido de reembolso neste site. Se houver apenas um, entre em contato com o suporte do Xbox Live, então
seu banco (ou a empresa que forneceu o método de pagamento usado que recebeu a cobrança duplicada), porque a cobrança pode ter sido acidentalmente submetida duas vezes.

Para Faturamento e Compra

Para problemas de cobrança e compra, entre em contato com o suporte no link:
[Translation - For billing and purchase issues, please contact support at:] https://support.microsoft.com/pt-br

É necessário ter um xbox one para usar o xbox game pass ultimate. Eu sugiro que você tente entrar em contato com o suporte de cobrança e solicitar um reembolso se você não sabia que não podia usá-lo no xbox 360. Vou ligar a página de suporte aqui.

https://support.xbox.com/en-US/contact-us

[Translation-You must have an xbox one to use xbox game pass ultimate. I suggest you try to contact billing support and request a refund if you didn't know you couldn't use it on xbox 360. I'm going to turn on the support page here.]

Hi Spectro,



Thanks for reaching out to the forums. I'm sorry to hear about the issue with the purchases.With the charge you didn't receive the CP for. Here is some additional information regarding the refund process.

In regards to requesting a refund you will need to do so online. Click here to learn
How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.


If you are needing further assistance with the purchase I would suggest to contact Live Support.


When you go to Contact Us,follow these steps to request a call:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.



Hope this helps.



Thanks,

Brad