Cloud Sync Not Working

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We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.

I began having this same issue immediately after the last update. I would wager they're related.

I have a series S, bought it refurbished (there's a short that wasn't fixed but I went ahead fixed it myself). I've gotten my account to sync but every day, I have to go through the entire process again. Each time, something different resolves it.
It involves:
-Hard rebooting the xbox (Holding the button for 10 seconds and removing the power cord for 15-30 seconds, redundant, but I need to make sure and you'll see why in a second)
-Rebooting the modem
-Another hard Xbox reboot (worked once)
-Deleting and re-adding my profile.
-Another hard reboot (usually works here)
-re-installing the game(s).
-Another hard reboot...

After doing all these, the problem is fixed. There were two instances where updating the controllers fixed it (I have two), and I only had to update one for it to work. When I switched controllers the following day, the other one also had to be updated. The day after, they were both updated, but the problem returned. In short, you might just have to wipe your entire drive to get it to work again.

Hope this helps someone. I'm guessing something went wonky in the last update that was either simply missed or incidentally caused some issue somewhere else along the chain. It's quite unfortunate but it does happen sometimes. If it persists longer than a month though I'll have to switch consoles, which I can't really afford. But I also can't afford to spend an hour every day turning on a console as if it were the first computer ever made.

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for your understanding.

Respectfully,

Fatima J

Microsoft Moderator