Cloud Storage says Offline asks me to sign in 360 games

Seemed like a delay when switching to Xbox 360 titles to correct series S ones that's was the issue sadly and come hiccup between ethernet and wifi ,

Hello AndrewBrownX,

Happy holidays!

We appreciate for time and patience.

Kindly check on this article for more information about your problem. Troubleshoot cloud storage on Xbox 360 | Xbox Support

Let us know if the problem still persists. so, we could consult this to our internals support for further investigation.



Thank you for your patience.



Sincerely



Xbox Forum Moderator

Microsoft Community

Hi AndrewBrownX,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand the inconvenience caused. As per description, you cannot connect to multiplayer and cloud storage says offline and asking you sign in 360 games. Let us check on this together and sort this out to assist your concern.

To better understand, we would like to ask questions about it.

1. When did the issue start?
   
2. Did you check internet connection?
   
3. Is this happening to other games?
   
4. Do you mind sending screenshot of the error message?
   
5. What have you done so far to fix the issue?
   
6. Do you have Xbox Live gold subscription?
   

We found article that might help you find some ideas and tips to resolve the problem.

If you have other clarifications, you can get back to us by replying to this post.



We will be glad to follow up and help you.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi AndrewBrownX,

We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)





Thank you for your understanding.

Kind regards,



Xbox Forum Moderator

Microsoft Community

Hi AndrewBrownX,

I hope you are well today.

With your latest response, I try to research some possible fixes on the issue. Kindly check and follow the steps if it will work for you.

On this article. Troubleshoot your Xbox network connection | Xbox Support check on the topic on the screenshot.





Also try to this. Moving from Xbox 360 to Xbox One or Xbox Series X|S | Xbox Support





I am also giving you this article to check if you can get some ideas and information that you might need in the future. Play backward compatible games on Xbox | Xbox Support

We are looking forward to your response. We will be glad to follow up and help you resolve the issue.



Sincerely,



Xbox Forum Moderator

Microsoft Community