Cloud Save Problem

LizzieBeans · Feb 17, 2018

I'm hoping somebody on here can help me with a problem I'm having with playing a 360 game on on my Xbox One. I've just bought Dark Souls as a download from Microsoft and when I loaded it to play the game it asks me to 'select a device'
to save the game - and the only option is Cloud Saved Games. When I select this option I get an error message on the screen that says 'You don't have enough room in the cloud for saved games. Exit your session or continue to play without saving'. I have deleted
all the games I don't currently play and have 75% storage on my hard drive left. I have gone into each remaining game and deleted all storage, I have also gone into 'Settings' and 'Storage' and cleared all 360 saves. I also have an Xbox Gold subscription.
I am still getting this message and can't play the game without saving which is totally pointless. If someone could help that would be great.

:)

Mister Mascot · Feb 17, 2018

Cloud saves problem

Hey there Ethosnavi,

Sorry to hear about the issue with using cloud saves through Backward Compatibility. Let's have you try these steps to clear the Xbox 360 cache on the Xbox One and see if it helps.

Scroll left on the Home screen to open the guide.

Select Settings.

Select All settings.

Select System and then select Storage.

Select Clear local Xbox 360 storage.

Select Yes and restart the console.

Let us know how it goes!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Ethosnavi · Feb 17, 2018

Cloud saves problem

My problem lies with the inability to save games to Xbox live cloud saves. When I tried to start a new game in mass effect 3 I had to pick a storage device. Anyone familiar with back compat knows that you have to save to the cloud. My account tries to tell
me that on another console, my profile has mass effect 3 saves waiting to be uploaded to the cloud and that I need to sign into that console and allow it to upload. (Upon exploring the internet I've discovered that this problem has also effected people with
dark souls.) The only thing is that there is nothing to upload. "Items on another Xbox are waiting to be uploaded for this game or app. To use cloud storage, please sign in to the last played on and upload the items to the cloud." I've checked my old 360 and
there were no file that needed uploading, I've deleted my account, I've deleted the game, I've tried everything I can think of, I called Microsoft support for two and a half hours trying to resolve this, talked to 4 different people within that span.

If anyone has any for-sure way to fix this please let me know. I've troubleshooted it in every way I, and Xbox support can think of. Thank you

Mister Mascot

Hey there Ethosnavi,

Sorry to hear about the issue with using cloud saves through Backward Compatibility. Let's have you try these steps to clear the Xbox 360 cache on the Xbox One and see if it helps.

Scroll left on the Home screen to open the guide.

Select Settings.
Select All settings.
Select System and then select Storage.
Select Clear local Xbox 360 storage.
Select Yes and restart the console.

Let us know how it goes!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

toha516

So I did what you said, it doesn't help( Whell, when my xbox offline it's ok with new save, but when I turn on the internet it begining sync and again my game have broken old save. When its sync, it doesn't ask me anything, its just sync and load save from
cloud. But this save is broken, xbox doesnt want to overwrite it. I have tried one thing: I have started the game with clear good save (internet turned off), everything was fine. But then I turn on the internet and going to Live and game sync again even there,
right in the single player! Then I got a message: your game was launched on other console. It will be restarted with save from that console. And before you ask, yes, I played with my friend that game on splitscreen on his console, we also tried to delete any
data with my account from his console, but it doesnt help, and when I load game on his console I have the same bug.

P.s. sorry for any mistakes in words, hope I have wrote it right, long time ago I tought english

XBF Nestor S

Hey Toha thanks for taking the time to bring this issue to us!

All the information regarding the
Cloud Saves is posted on our website. Also we suggest Clearing the Local Saved Games by following these simple steps on the console:

Settings

System

Storage

Clear Local Saved Games

Clear and restart

IF THE CONSOLE IS CONNECTED TO THE INTERNET no progress or purchase data will be lost, what we accomplish by doing these steps would be to resync the profile to the cloud getting rid of any corruption as a byproduct.

Give these steps a shot and let us know if we can further assist in this or any other issues or inquiries!!

XBF Jasmine Z

Hi Toha,

Thanks for reaching out to us! We understand this can be confusing and frustrating since Call of Duty Modern Warfare 3 has corrupted saves. I know this is not the best option but I would recommend writing over the save since the current one is corrupted.

If not it is always an option to contact the developers to see if they can access the cloud saves or send out a patch update for you.

Here is there support page just in case:
Activision Support

I hope this helps!

Jesse E'

Unfortunately that means yout cloud saves have been overriden. Sorry about this

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