Cloud Save issue caused by xbox outage

I wonder if possibly the game save didn't sync via cloud or something.

There is another Xbox live outage right now....that doesn't help

Hi Lane. My name is Kyle and I'm an independent advisor.

I understand how frustrating it must be that you are experiencing issues playing cloud games. Please check the Xbox Status page again, there is a major outage reported for cloud gaming: https://support.xbox.com/xbox-live-status

This issue is currently being investigated. I apologise for any inconvenience caused by this.

Thanks,
Kyle

Hello Hugo,

Thanks for reaching out to the forums. We are sorry for all the issues you are having with cloud saves and everything afterwards. You were extremely lucky to get some items refunded. With cloud saves, if the game shuts down incorrectly for example a power
outage. This can cause a save to become corrupt. Unfortunately, on the cloud it only saves the most recent save. So if it became corrupt then ultimately you would need to start fresh. Has happened to many of gamers all over unfortunately. If you look over
the
Microsoft service agreement that you agreed to. This is all covered under it. Also, with games like Forza you are connecting to a game server run by the developer not Microsoft/Xbox. In rare cases they have been able to locate saves or data.

b. We strive to keep the Services up and running; however, all online services suffer occasional disruptions and outages, and Microsoft is not liable for any disruption or loss you may suffer as a result. In the event of an outage, you may
not be able to retrieve Your Content or Data that you’ve stored. We recommend that you regularly backup Your Content and Data that you store on the Services or store using Third-Party Apps and Services.

As there is nothing more we can do here on the forums i will be locking this thread. We again are sorry for any inconvenience this has caused.

Thanks,

Brad

Just lost 60+ hours because of a power outage?? That’s so stupid. Why doesn’t it save to the cloud? This is crazytownbannapants

Hi Arthur, I hope you're doing well. I am an Independent advisor, and I am here to help you.

I sincerely apologize for the inconvenience this may have caused you. However, there is an ongoing outage regarding accessing games via Xbox Cloud Gaming, and Microsoft is already aware of this outage and is currently fixing it.

Don't worry, this is not an issue with your Xbox Game Pass subscription or your account; this is an issue with the server, and Microsoft is doing its best to resolve the outage.

You can check on this link https://support.xbox.com/en-us/xbox-live-status