Cloud play problem after update.

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Marcos, let's solve this problem.

Let's try this IP and cache cleanup, please

Type CMD in the search bar;

Right-click on the Command Prompt option;

Click on the Run as Administrator option;

From the Command Prompt screen, execute the commands described below, pressing Enter at the end of each line:

ipconfig /release <Enter>

ipconfig /renew <Enter>

ipconfig /flushdns <Enter>

ipconfig /registerdns <Enter>

nbtstat -rr <Enter>

netsh int ip reset all <Enter>

netsh winsock reset <Enter>

These commands are for resetting IP configuration and network-related caches that may be stored on your computer.

1.On the desktop, press the Windows + R keys simultaneously to open Run;

2. At run type cleanmgr and click OK to open Disk Cleanup;

3. In the Disk Cleanup window, select the C: drive (if asked) and click OK;

4. In the Disk Cleanup for Windows 10 window, select the checkboxes for the files shown and click Cleanup System Files.

5. After cleaning, check the checkboxes that are not checked again and click OK>Delete Files.

Tell me what appears in this test please. Download the companion xbox console app > settings > network > NAT type

And connectivity

Try logging into xcloud using a browser as well.

I'm waiting for the results.

This is an error that occurs because your network has some restriction.

Tell me what appears in this test please. Download the companion xbox console app > settings > network > NAT type
And connectivity

Hi, that didn't do anything, I still get a black screen every time I try to play in the cloud.

The problem is not the connectivity but the xbox app.

I will send a procedure for you to confirm your theory ok?

Is your windows 10 or 11?

Download the Windows ISO from this website.

http://aka.ms/DownloadW10ISO

First download the ISO

Open the ISO image tool, inside there will be a file called SETUP.exe, select update, download it from the cloud and choose "keep game and apps"

It's quite simple, this will update your files, without losing anything.