CLOUD HELP PLEASE

It's been a while & while I played it on PC I suspect there'll be a similar setting on console, but saves were generally available to load from the title screen where you could select which one you wished to load.

Oh dear so basically i got to lose everything ive done the past 2 weeks? ☹️ Been on lock down so can imagine the ampunt of work ive done.

Is there a way i can delete cloud storage so it saves my new play through next time i connect online?

Hi, I have read through your post and fully understand your situation and the Xbox Ambassadors are here to help.

the only way its possible is going into your saved data settings on your Xbox and deleting your local data on the Xbox and the cloud data via making sure you delete everywhere when prompted to delete data, however,
it will overwrite your current data and will need to start from the beginning in order to get newly saved data rather than your old data.

Hello Luis,

Let me help you with your concern today. Please note that this is a public forum, I will be responding to you in short period of time and I apologize for a delay in response. As I am merely a user trying to provide insight and information that may be helpful.

I understand your concern. Can you please let me know on what device are you playing Xbox Cloud Gaming? Are you able to play other cloud games right now? If possible, please do try using a different network connection to check if the error will persist. Hotspot is okay.

To help troubleshoot issues with cloud gaming, please refer to this guide https://support.xbox.com/help/games-apps/cloud-...

I hope this helps. I will be awaiting your response.

Regards,

Belle

Hi, ArturoMustelier,

I hope you are doing well today. Welcome to the Xbox Community. Thank you for reaching out to Xbox Forums. You are struggling with playing cloud games via your Xbox series S console. I am happy to help and suggest solutions that hopefully resolve the problem. You are signed in on multiple devices: sign back in to continue playing".This error usually appears when you are not logged into the Xbox Live services. First, work through these steps to ensure you are connected to the Xbox Live servers:

Solution 1: Make sure you are connected to the internet

Troubleshoot your Xbox network connection | Xbox Support This link provides network troubleshooting steps.

Solution 2: Sign into your Xbox Live account via the Xbox app

You can download and install the Xbox Console Companion app via the Google play store or App store on iOS. Once downloaded, log in to the app using the Xbox Live credentials. Then after your app is set up, try to launch an Xbox game via cloud gaming.

Solution 3: Check your firewall software

If your issue continues, check your firewall software (if you have any) settings:

Ensure that TCP Port 8888, as well as Port 3478 (UDP & TCP) and Port 5222 (UDP & TCP), are open and forwarded, then repeat the steps above.

Solution 4: How to restart or power cycle your Xbox console

How to restart or power cycle your Xbox console | Xbox Support This link provides the steps so you can restart, perform a full power cycle, or physically disconnect your Xbox console to reboot it completely and fix many common issues. This process does not erase any of your games or data.

I hope these suggestions help! If this answers your question, please mark the thread as “Answered.”